Peggy from Mississauga

Attention to detail is critical to me when it comes to renovations in my home. Dan at Majesty attended to the details of the renovation of our 105 year old bathroom. For example, when he took the old toilet off he saw that there was significant water damage to the wood below and rebuilt the whole area to code before installing the new tiles and toilet. It was like this with the walls, electrical and plumbing too and so he "did it right" instead of just covering things over as I've seen with other renos. He kept the lines of communication open and he answered any questions that I had. He cleaned up thoroughly after himself each day. His craftsmanship on the slate floor and the porcelin wall tiles was beautiful. His joinery on the window and door trim was perfect.

This company was recommeNded to me but I won't pass the recommendation on. The installers worked very hard. My issues are not with them. The "POOR" rating goes to the salesperson. He promised a one day installation...it took two days. He quoted us a price based on his measurement of 161 square yards. He measured that twice and gave us that number both times. However, only 143.67 square yards were cut and installed to complete the project. We were told we'd be getting the 65 ounce carpet and it looks like we got the 40 ounce. After the installers arrived and informed me there was no way they could do all this in one day, I called the salesperson to remind him that a two day installation would jam me right up and that he'd even written down on the contract that I was going out of town the next day so it had to be a one day installation. He didn't even remember who I was. He made no apology for the trouble this was going to cause and he made no attempt to solve this. All it takes is this one salesman who wouldn't deliver on what he promised to make the whole Giant Carpet Company look bad!

Right from the time that the salesman came to plan the project with me and give me a quote through to the last cleanup, everyone from Atlantic was both detail and service oriented. This was a brick to brick rebuild of all of our windows and doors and the 4 person crew worked effectively, efficiently and expertly. They took care to keep their reno mess down to a 'dull roar' over the five days of the project. When everything was installed I had the peace of mind knowing that the job was done right as well as it was done beautifully. The difference in the energy effficiency of our home was immediately noticeable. I would hire them again in a heartbeat!

When we signed our contract, we were told that we'd have a crew of two for this job and a service oriented project manager. We ended up with a bricklayer by trade and a project manager who came to our home to manage the project only once. What should have been a five day renovation took ten and a half days. Our tradesman was running out of time to complete the project and so did things like grout the bathroom floor AFTER he'd installed the new baseboards. He told me he didn't like to paint, and it shows. The walls were only painted up to within a half inch of the ceilings and every piece of trim on the baseboards, doors and windows needs to be redone to straighten the sloppy lines. The vinyl trim on our brand new windows has to be scraped of the paint he put on them and when I realized he was painting this part of the window I asked him to stop. He taped off the final window so that only the wood casing around the window would be painted, but when he pulled off the tape, some of the paint came off the wood casing. "Where is the journeyman painter?" I'm thinking as I realize this man hasn't got the ability but I'm paying the "A" list price for this "B" list quality. I'm still cleaning up the paint he sprayed in my laundry room when he cleaned his brushes there. Again, where was the attention to detail I was promised? Oh to write a good review like the reviews that I read in the Royal info kit and online but it appears that some get good work/service and other don't!