when we first went to the store, the gentleman assisting us was pleasant, odd, but pleasant. I would like to consider myself a person easy to please, proven by the fact we selected our carpet in 20 minutes, paid for it, and we on out way home. That was a Friday, and we were told that they would send someone to do the measurements on Monday and Wednesday someone would install. Its been three weeks since the person came to take the measurement, and we STILL HAVE NO CARPET!!! After every excuse in the book from both Bonnie and Steve Mandel (who never lets you finish a though or word without interruption) I cant even get a retuned call! Let it be said that along the way, I have never raised my voice, used profanity, nor have I been slanderous about them. But this is the worst customer service I have ever experienced, and that’s saying something.
I am sure that if we ever receive the carpet it will be beautiful, but I am unable to say that as I don’t have it. I would recommend customer service 101 to them, with a side of honesty, integrity, and maybe even ethics, introductory level would be a vast improvement for this company.
Ok So they finally came and the quality was 0, yep, 0! they left a mess that took a day to clean up, they never finished the work properly, and I had to go to the BBB just to get them to finish the most of the work.
DO NOT UNDER ANY CIRCUMSTANCES WORK WITH THESE GUYS! They are the worst company ever!
- Approximate cost of services:
- $1,800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?