Gem Windows and Doors

Gem replaced all our windows in 2002. After a break-in we called them back and they were able to replace the window without even a visit. We also noticed one other window had streaks in inside the thermopane and it was also replaced ...no problem. The lead time quoted was accurate and installation went without a problem. They even adjusted another window that was sticking a little when openning.
Spiros and Lily are easy to work with.

I had all of the windows in my home replaced and installed in the first week of May 2012. I was very impressed with the curtious and timely service that I received. All work fell within the original estimate that I was given; there were no surprise charges. I would highly recommend this company to anyone who needed similar work done on their home.

Excellent service. Very knowledgeable about the products and able to answer my questions. Good price. Arrived at 9:00 as promised. Very efficient on installation and cleaned up job site. Thank you Seymour and crew.

Joanne

GEM provided the best quote on new aluminum windows. Every step of the process from my initial call, meeting with the estimator and finally the installation, was done with a high level of service and trust. This is the second time I have used GEM for window replacement and I have been highly satisfied with the quality of their product as well as the high level of customer service provided.

Gem Windows and Doors certainly stand behind their products!!!

Last week I had a door latch that needed to be replaced.
I spoke with Jim and he located a perfect replacement from his supplier.
All within a reasonable time-frame.
I certainly recommend them for doors and locks / latches.

D Green
Mississauga, ON

My new front door is fabulous. The selection at Gem is second to none. The service people had it installed in no time flat. I'm also very please with the matching hall window and the new bathroom window. Makes a world of difference in the overall look of the house.

We recently had 9 of our windows replaced by GEM Windows and Doors. We had several quotes but Spiros from GEM impressed us by working with us to understand our needs and make valuable suggestions. We choose GEM because of their product knowledge, their service and their obvious commitment to build customer relationships. Their showroom helped us visualize how the product would suit our home. Installation went very well exactly as promised with Walter and his crew treating us and our home with respect. They did a great job with installation and attention to details followed by a good clean up. We highly recommend their service.

I wanted to replace my front door because it looks very old and it was just not appealing . I asked these guys to show me some ideas and got them to replace my door. The whole job took a day, I don’t want to be without a door for any longer than that. I was happy overall, nothing to complaint about. I have a modern looking new door now.

DO NOT USE GEM WINDOWS & DOORS.

That is unless you want to deal with rude associates, erroneous orders and THE WORST customer service in the industry. As an Interior Design I beg you to please avoid using GEM and seek out another supplier. There are many available whom are more than happy to make sure you are taken care of properly, considerately and promptly.

We hired GEM windows to upgrade our front living room and kids bedroom windows. Quotes were timely and affordable (best price out of 2 other quotes.) Windows arrived approx 8 weeks later. Installed in one morning by Walter and David. They did a very professional job and left our house clean. The windows are beautiful (heritage style in front, double hung in bedrooms) and keep us nice and warm...no more drafts!