Gem Windows and doors
I ordered a replacement front door from GEM Windows and doors, a combination
exterior door with two side lights, a fiberglass door
with 2 venting side lites.
The process started March 4 2014. March 4 2014 I called the office to
arrange a time to visit the office and sort out the details. I met with
Philip Constand on March 6 2014. We finalized the style and colour.
Philip came up with a price of $8226.40 and I provided a deposit of $3200.
I live in Prince Edward County.
Philip said he would arrange to have the installer, Joe, visit and make
measurements. Through April, May and June I contacted Philip to see
when the installer would visit. Finally the measurements were done and
the wait continued waiting for installation. During the wait an
additional self storing door with retractable screen was added to the
order.
The two man installer crew arrived Monday, July 28 2014.
When the work was complete, Joe, the installer asked me to watch him as he
assembled the screen in the screen door. I realized why two days later
when I got up and the screen had retracted by its self. I was able with
the help of a local installer to repair the screen door with the screen
still accessible. The fix lasted one day. The screen is no longer
accessible the spring has pull the screen into the door. The screen now
flaps in the wind. It is now clear why the installer wanted to
show me how to assemble the door when it needed repair.
I have called Philip at GEM multiple times with no solution. Dozens
of times he has promised to have the manucaturer come and repair the
screen.
In December 2014 I received a call saying that someone would come and repair
the screen door in the week of January 12 2015. Well no one came and I
am still waiting. There was no contact number so I my only option is to
contact GEM. Philip has quit answering calls and returning calls.
As you can see from the other GEM entries to HomeStars web site there are
multiple complaints regarding the retractable screens.
I am not the only complainant.
I would appreciate if you can get any action from GEM.
- Approximate cost of services:
- $9,000.00