Gem Windows and doors I ordered a replacement front door from GEM Windows and doors, a combination exterior door with two side lights, a fiberglass door with 2 venting side lites. The process started March 4 2014. March 4 2014 I called the office to arrange a time to visit the office and sort out the details. I met with Philip Constand on March 6 2014. We finalized the style and colour. Philip came up with a price of $8226.40 and I provided a deposit of $3200. I live in Prince Edward County. Philip said he would arrange to have the installer, Joe, visit and make measurements. Through April, May and June I contacted Philip to see when the installer would visit. Finally the measurements were done and the wait continued waiting for installation. During the wait an additional self storing door with retractable screen was added to the order. The two man installer crew arrived Monday, July 28 2014. When the work was complete, Joe, the installer asked me to watch him as he assembled the screen in the screen door. I realized why two days later when I got up and the screen had retracted by its self. I was able with the help of a local installer to repair the screen door with the screen still accessible. The fix lasted one day. The screen is no longer accessible the spring has pull the screen into the door. The screen now flaps in the wind. It is now clear why the installer wanted to show me how to assemble the door when it needed repair. I have called Philip at GEM multiple times with no solution. Dozens of times he has promised to have the manucaturer come and repair the screen. In December 2014 I received a call saying that someone would come and repair the screen door in the week of January 12 2015. Well no one came and I am still waiting. There was no contact number so I my only option is to contact GEM. Philip has quit answering calls and returning calls. As you can see from the other GEM entries to HomeStars web site there are multiple complaints regarding the retractable screens. I am not the only complainant. I would appreciate if you can get any action from GEM.
- Approximate cost of services:
- $9,000.00