I haven't used my fireplace since we moved in 4 years ago. As luck would have it I didn't want to use it until I cleaned the glass. When I went to do that I realized there was something really wrong with the unit. It was faulty beyond. Gasfix was recommended and I called them right away. They called back immediately. Dwayne came out and spent a good amount of time analyzing it. The liner was melted, valves were missing, it was a mess. He tested to ensure we were safe and gave us a quote for the repair. After almost 2 years we finally called them back to make the repairs and they were loyal to their original quote...2 years later! We also decided to paint out the brass frame black and now its like a brand new unit. I couldn't be more pleased! And Dwayne and Farhan were quiet, respectful and left the place immaculate as if no one had been there. Quite impressed and so happy with the work!
- Approximate cost of services:
- $1,600.00
- Company Response
Thank you for your review and for calling Gas Fix back to repair your Instaflame fireplace. Typically, our quotes are good for 10 days but we will work with our customers to give them the best price that we can. As noted, your unit did require extensive repairs. We replaced the melted liner with a new one and also replaced the valve and the pilot assembly. It's surprising how quality service can make an old unit look brand new again. Our technicians can also service pool heaters, water heaters and furnaces so if you have any issues in the future, please do not hesitate to contact us. ~ Jason ~