I haven't used my fireplace since we moved in 4 years ago. As luck would have it I didn't want to use it until I cleaned the glass. When I went to do that I realized there was something really wrong with the unit. It was faulty beyond. Gasfix was recommended and I called them right away. They called back immediately. Dwayne came out and spent a good amount of time analyzing it. The liner was melted, valves were missing, it was a mess. He tested to ensure we were safe and gave us a quote for the repair. After almost 2 years we finally called them back to make the repairs and they were loyal to their original quote...2 years later! We also decided to paint out the brass frame black and now its like a brand new unit. I couldn't be more pleased! And Dwayne and Farhan were quiet, respectful and left the place immaculate as if no one had been there. Quite impressed and so happy with the work!