I PURCHASED A SET OF SOFAS FROM THIS COMPANY BACK IN MAY AND PRIOR TO PURCHASING, I WANTED TO MAKE SURE MY BASEMENT APARTMENT ENTRANCE DIMENSIONS WOULD ACCOMODATE THE SIZE OF THESE SOFAS, HOWEVER, WAS ASSURED BY THEM THAT THIS SOFA SIZE FITS THE MAJORITY OF BASEMENT APARTMENTS WITH NO PROBLEMS AT ALL, SO I TOOK THEIR WORD FOR IT... WELL, WERE THEY WRONG AND I WAS DISAPPOINTED IN MYSELF FOR BELIEVING THEM. THEY NEVER TOOK ANY RESPONSIBILITY FOR THE ERROR AND AFTER THE SOFAS DID NOT FIT, I WOULD HAVE GLADLY ACCEPTED A REFUND, MORE FOR THE FACT OF NOT HAVING TO DEAL WITH THEM ANYMORE, BUT THEY WOULD ONLY REFUND LESS A 45% RESTOCKING FEE WHICH I FOUND TO BE UNACCEPTABLE SINCE OTHER REPUTABLE COMPANIES WOULD TAKE A LESS 25% TO 30% RESTOCKING FEE. AFTER NUMEROUS CALLS FROM MY END NOT THERES, THEY OFFERED ME ANOTHER SELECTION IN SOFAS SINCE THERE WAS NO OTHER SOLUTION TO THIS TERRIBLE SITUATION. NOW BEING IN SEPTEMBER, I FINALLY RECEIVED ANOTHER SET OF SOFAS, MIND YOU AFTER MANY DELIVERY CANCELLATIONS FROM THEIR END, THE SOFAS FIT (BECAUSE THE DIMENSIONS WERE DOUBLE CHECKED AGAIN FROM MY END), UNFORTUNATELY THOUGH, THEY WANTED ME TO PAY FOR ANOTHER DELIVERY CHARGE THAT THERE WAS NO MENTION OF ME HAVING TO PAY AT THE TIME OF RE-ORDERING ANOTHER STYLE OF SOFAS.
AT THE END OF IT ALL, BEING A PERSON LIVING WITH A DISABILITY GOT VERY SICK OVER THIS SITUATION.
THIS COMPANY TRULY LACKED CUSTOMER SERVICE ETIQUETTE, HONESTY AND QUITE TRULY I FEEL THIS COMPANY IS JUST A DECOY FOR OTHER UNMENTIONABLE ACTIVITIES.
MY ONLY ADVICE IS TO STAY CLEAR OF THIS PARTICULAR COMPANY.
THANK YOU.
- Approximate cost of services:
- $1,300.00