As another girl posted here, I had the problem of the set I bought not fitting into my space. I was letting them know we were confronted with a rather small bedroom and was assured that all sets are standard and persuaded to buy the set at the front of the store. Upon delivery the men that came demanded to be tipped as they had to bring the furniture up the stairs and a whole circus took place in front of my residence. The delivery guys were carelessly handling our furniture dropping the pieces till we tipped them.
We only opened the bed pieces (matress was still wrapped) before we realized the set would be way too big to fit. Numerous trips to the store; they were going to charge us a 25% restocking fee. Then we tried to settle on a different set and although that set was cheaper to begin with we were now in a situation were they wanted $150 more to sell it to us plus a $ 100 dollar charge for delivery. Whatever we wanted to buy there was never going to be a difference refunded even if the item was less and they kept on adding a delivery charge on top.
We saw people fighting with the owners on every ocassion we were there. They are rude amd mistreat this older employee, as well.
THESE PEOPLE ARE VERY DISHONEST. ONCE THEY HAVE YOUR MONEY THEY WILL NEVER WANT TO GIVE YOU A PENNY BACK EVEN IF THEY HAVE NOTHING TO SELL THAT WOULD FIT YOUR HOME.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?