Furniture Depot

DO NOT BUY FROM THIS COMPANY!!!!!

We saved for a long time to purchase a dining table my family could enjoy for years to come. I finally purchased the Gavin White Oak dining table for $3199.00 plus shipping (totalling almost $3700.00) from Furniture Depot in Brampton, Ontario. It arrived with purple stains and a large dark oily stain (residue from the packaging tape) on the tabletop. No products they suggested removed the stains at all. I asked for a replacement tabletop. Their reply was

the table is in good condition, suggesting that a gentle cleaning with soap and water might resolve it. Since the table is solid wood, refinishing could also be a potential solution. To address the inconvenience youve experienced, wed like to offer you a $200 discount as a gesture of goodwill.

I have tried to call and email them multiple times and no response. Every time I call the store, they tell me the manager is not available. I request a callback and they do not even take my phone number down.

I have requested to return the entire table for a refund according to their online return policy and still no response. I am now working with the MasterCard Dispute Resolutions department for assistance.

This table was available at Wayfair for the same price. But I decided to go with Furniture Depot because it is a local. Now I am regretting it deeply as I know that Wayfair stands by their products. I wish I read all the other negative reviews before buying from Furniture Depot.