Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
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88%

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Reviews for Clera Windows + Doors

Average customer rating:
9.2 10 (3710 reviews)

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Aron Rhind
Aron Rhind
1 review Whitchurch Stouffville, ON
10/10

Window and Door Replacement

We recently replaced all of our windows & doors with Clera. From start to finish, we had an excellent experience. Steve, the sales associate, was extremely thorough, insightful & accommodating to our schedule. Once our windows and doors arrived, we immediately noticed the superior quality.
The installation was completed promptly and the installers treated our house very respectfully. They demonstrated a high level of pride in their craftsmanship. We would definitely recommend the Clera team for anyone interested in quality service and products.

Approximate cost of services:
$32,000.00
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Company Response

Good Day Aron,

Your 10-stars and your recommendation are greatly appreciated! We are very happy to hear that the quality surpassed your expectations and that you are very happy with your new windows and doors. We are extremely proud of our products and our services, and delighted to read that Steve and our installation team provided you with an excellent experience.
We thank you again for your business and for taking the time to leave this excellent review!

The Clera team wish you the best!

Private User
Private User
Private User reviews Kingston, ON
10/10

New door ibstall

They were able to come out the same day to quote me, he even went above and did a little temporary repair to my damaged door frame. Was told that the door wouldnt be ready until May. They were able to get my door installed by the end of March! Very very satisfied!
Thank you!

Approximate cost of services:
$3,000.00
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Company Response

Hello Clera Customer,

Thank you so much for this great 10-star review! We are delighted that you are pleased with the service provided and with your new door. Thank you again for your business, looking forward to assisting you again soon.

Best wishes!

Private User
Private User
Private User reviews Saint Marys, ON
10/10

New Windows

Started when they said they would, were very efficient and fast installing and cleaned up well at end of work day. Very pleased with sales rep and installers.

Approximate cost of services:
$22,000.00
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Company Response

Hello Clera Customer,

Thank you so much for choosing Clera for the replacement of your windows. It was a pleasure to work at your home. We are very happy to hear of your overall satisfaction with your project and your experience with the sales rep and the installation crew.

Enjoy your new windows!

All the best to you!

Pamela in Saint Catharines
Pamela in Saint Catharines
0 reviews St. Catharines, ON
10/10

Window installation

Quality product
James and his crew are knowledgeable, professional and efficient
I love my new windows and wouldn't trust another company

Approximate cost of services:
$1,500.00
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Company Response

Dear Pamela,

Thank you for this excellent feedback! We are so grateful to have had the opportunity to work with you on your window replacement project. We are so glad to hear that you love your new Clera windows and wouldn't trust another company. With Clera on your side you don't need to trust another company. Our goal is to always deliver the highest level of quality and workmanship and we are pleased that James and his crew met your expectations. We thank you again for your business, your trust, and your confidence in our company.
It was a pleasure to serve you and always available to serve you again!

All the very best!

Private User
Private User
Private User reviews Kitchener, ON
10/10

Windows

Thank you Gerald. Windows came on time and look great. I would recommend, especially if you are doing GHG.

Approximate cost of services:
$7,000.00
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Company Response

Greetings Clera Customer,

Thank you so much for your wonderful 10-star review. We are glad Gerald was able to meet your expectations, we will make sure to share your comments with him. Thank you again for your business and your recommendation.

Enjoy your great looking Clera windows!

Wishing you the best!

Private User
Private User
Private User reviews Toronto, ON
8/10

Window

I recently contacted Clera for window repairs. The general manager for the area was courteous and knowledgeable. Rita, in service, was very helpful and assured me that my concerns would be taken care of promptly. Thanks Clera.

Approximate cost of services:
$0.00
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Company Response

Good Day Private User,

We thank you for taking the time to share your feedback. We strive to deliver a great experience with every customer and appreciate your comments. It was a pleasure to assist you. Always available should you need my assistance again in the future. We thank you for your business and your 8-star review.

Best wishes,
Rita

alex m
alex m
5 reviews Toronto, ON
9/10

Exterior door replacements

Generally very satisfied with how everything turned out with this job with some minor service quibbles. I had a front and back exterior door to replace. Front included a sidelight and a storm door. It took about 3 1/2 months between initially reaching out and finishing the install.

Kyle at Clera was helpful in providing quotes for the job and making sure we were satisfied with how the doors were configured. Install was done within a day and the installers seemed very thorough in making sure everything was done right. The lead installer also made sure to note some aspects of the install to me and make sure I was satisfied with it.

The reason I'm not giving this a perfect score is I did have a few small issues with how the installers were operating. The main one for me was they were smoking close to the house while working and because the doors were all open it was wafting through the house (I was on the opposite side and could smell it). They did stop once asked. They also came into the kitchen (next to the entrance) in their work boots multiple times to plug/unplug an extension cord and unplugged a device to do so. I would have been happy to open the garage to have easy access to an outdoor outlet if I had realized and been asked. Lastly, there were a few points in the process where I needed to make multiple attempts at reaching out to get a response about a question.

So overall, it was a fine experience apart from a couple small gripes, but I'm very happy with the finished product.

Approximate cost of services:
$12,000.00
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Company Response

Dear Alex,

Thank you so much for your wonderful review. We are very pleased that you are happy with your new doors! At Clera our focus is to insure we provide quality products and excellent customer experience. We thank you for bringing to our attention the events that took place during your installation. We will make sure to address them with the installation team assigned to your project. Our customers are a vital part of our growth and success and all feedback and suggestions are always welcomed. We will always be grateful to customers like yourself who help us improve our level of service. We thank you again for your business and your 9-stars.

We're looking forward to making your next visit to Clera a 10-star experience!

Best wishes!

Private User
Private User
Private User reviews Hamilton, ON
10/10

Windows and Doors

A couple years ago we were interested in getting new windows as they were the original windows from 2006.....its always best to do your homework as window and door companies are a dime a dozen. I received 5 quotes as I looked up under google best window and door companies in Ontario. This is how I started my search. I ended up going with Clera Windows and Doors as there price was very competitve and also there was not the need to sign on the dotted line no pressure from our Branch manager Jonathan which we liked as well. We also liked that we were able to defer the total cost for 6 months. So at the end of day we had our all our windows installed September 2021 and our patio door and exterior door installed April 2023. Avni and is installation team who were on site for both projects did a excellent job. Very Happy with our Windows and Doors.

Approximate cost of services:
$33,000.00
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Company Response

Hi Clera Valued Customer,

We are absolutely pleased to hear that after receiving numerous quotations, you chose Clera for your windows and doors project. We're also thrilled to hear that you had an excellent experience dealing with Jonathan, Avni and the installation team and that you are very happy with your new windows and doors. It has been a pleasure to serve you. In a world filled with so many choices and possibilities, we thank you again for selecting us!

All the very best to you!

BBT
BBT
1 review Cambridge, ON
10/10

Dining Room Windows

I would highly recommend Clera Windows and Doors. This was the third time we used Terry and his team and we continue to be very satisfied. What keeps us coming back is the ''no pressure sales'' atmosphere and the very high quality of the installation.

Approximate cost of services:
$1,400.00
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Company Response

Dear BBT,

Thank you so much for your 10-star review! We're so happy to hear that your past experience with our company influenced your decision to work with us once again. We're very appreciative of your loyalty and kind comments. Your repeat business and recommendation mean the world to us!

It has been an immense pleasure serving you all through these years!

Enjoy your new Clera look!

Private User
Private User
Private User reviews Toronto, ON
0/10

Terrible Experience

If you have a timeline that you're working towards, Clera is not the company for you. Despite their back page fine print commitments, they don't own their timelines.

Approximate cost of services:
$11,000.00
1 of 1 people found this review helpful.
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Company Response

Hello Melissa,
,

Thank you for providing us with your feedback. We are very sorry to see your 0-review score and read your dissatisfaction. In response to the above review, at Clera we take our customers satisfaction VERY seriously and 100% customer satisfaction will always be of our full and complete uncompromised objective every single time. While we highly regret that you are not 100% satisfied with our service , we strongly believe that the above accusations are not entirely accurate. Your order was signed in late August and it was re-measured in September. During the re-measure, the re-measurer recommended 3mm/4mm glass. You then contacted your sales rep about changing the order to that glass, he informed you that there’s a price difference and sent you a contract adjustment to be signed, which you finally sent back on sept 29th at which point the re-measure was submitted. The original estimated date from the contract was before you made the switch over in glass, your sales rep explained that when an amendment is made to the contract the approx. installation time changes. The windows didn’t become ready until mid Jan due to holiday closures. On Jan 3rd you sent your sales rep an email requesting to cancel the contract because the windows are still not ready. He informed you the following day that the windows will be ready next week, except for the shaped window which will be ready the week of Jan 9th and he will get you priority installation. He also informed you that a cancellation was not an option and the deposit will not be returned. Not been contacted by your sales rep is not accurate, all your sales' rep messages to and from you about the priority installation are on file.
You replied about your right to cancel and requested your deposit returned, you also mentioned that you were selling your home.
We feel the reason of your 0 review and dissatisfaction is not because your were ignored by your sales rep(copies of interactions on file), but because you decided after ordering the windows that you no longer wanted to proceed with the order because you decided to sell your home.

The windows are ready, and we are prepared to install them, please let us know your availability.

We thank you for your business and wish you the best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera is a proud recipient of the Homestars Best Award for more than 10 years. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.