Generally very satisfied with how everything turned out with this job with some minor service quibbles. I had a front and back exterior door to replace. Front included a sidelight and a storm door. It took about 3 1/2 months between initially reaching out and finishing the install.
Kyle at Clera was helpful in providing quotes for the job and making sure we were satisfied with how the doors were configured. Install was done within a day and the installers seemed very thorough in making sure everything was done right. The lead installer also made sure to note some aspects of the install to me and make sure I was satisfied with it.
The reason I'm not giving this a perfect score is I did have a few small issues with how the installers were operating. The main one for me was they were smoking close to the house while working and because the doors were all open it was wafting through the house (I was on the opposite side and could smell it). They did stop once asked. They also came into the kitchen (next to the entrance) in their work boots multiple times to plug/unplug an extension cord and unplugged a device to do so. I would have been happy to open the garage to have easy access to an outdoor outlet if I had realized and been asked. Lastly, there were a few points in the process where I needed to make multiple attempts at reaching out to get a response about a question.
So overall, it was a fine experience apart from a couple small gripes, but I'm very happy with the finished product.
- Approximate cost of services:
- $12,000.00
- Company Response
Dear Alex,
Thank you so much for your wonderful review. We are very pleased that you are happy with your new doors! At Clera our focus is to insure we provide quality products and excellent customer experience. We thank you for bringing to our attention the events that took place during your installation. We will make sure to address them with the installation team assigned to your project. Our customers are a vital part of our growth and success and all feedback and suggestions are always welcomed. We will always be grateful to customers like yourself who help us improve our level of service. We thank you again for your business and your 9-stars.
We're looking forward to making your next visit to Clera a 10-star experience!
Best wishes!