Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

88%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Clera Windows + Doors

Average customer rating:
9.2 10 (3710 reviews)

Sort by

Private User
Private User
Private User reviews Kingston, ON
10/10

Window replacement

We hired Clera Windows to replace two windows in the lower floor and are very pleased with their work. They are super easy to work with, with a competitive price, I would highly recommend their work.

Approximate cost of services:
$1,400.00
Was this review helpful?
Company Response

Hello Clera valued customer,
Thank you so much for this awesome 10-star review. Your business and recommendation are greatly appreciated! Looking forward to assisting you again soon.
Best wishes!

aretiadamo in Toronto
aretiadamo in Toronto
1 review , ON
10/10

EXCELLENT SERVICE & PRODUCT

W
We replaced 26 windows and 1 patio door. Our xperience with Clera Windows and Doors was exceptional. They've been manufacturing windows in Ontario for over 45 years. We found the quality to be outstanding, and the price was the best in comparison to the other 3 quotes that we received. The installation team was professional and very tidy,they did a fantastic job. If you are looking for a top quality product and price, I strongly recommend Clera Windows and Doors. Thank you, Dino &Areti.

Dino &Areti

Approximate cost of services:
$1,765,400.00
Was this review helpful?
Company Response

Hello Areti & Dino,

Thank you so much for this 10-star review ! We are very happy to hear that you are pleased with your new windows and door and with the service provided by our team. We thank you for your business and your recommendation!
Best wishes!

Private User
Private User
Private User reviews Nepean, ON
10/10

Adore the door and windows!

I am a maintenance supervisor for 144 Townhomes. I am responsible for upkeep and replacement of doors and windows for each unit. I have had many sales reps and installation contractors work on our property. I found that many of them are middlemen, small companies that are either overworked or not qualified to do the job properly. Along with the quality and guarantee of the product is only as good as the support provided and if the company stays in business.
It has been a relief for me as well as our homeowners to have the rep from Clera windows and doors (Ottawa) working along with me to bring in quality product at a reasonable price, knowing that the service and warranty is back by a successful manufacturing company that has been established for over 45 years.
The companys representative is very knowledgeable and provides excellent information on Clera windows and doors. He demonstrated the quality of the products and worked with me to provide affordable options, showing me a vast array of window and door selections.
We have had problems in the past with warranty issues from fly by night companies, however, Clera windows are covered by an incredible warranty, and they were very transparent in explaining this to me.
It helps when the product is provided by a direct manufacturer rather than a middleman.
This may sound like a sales pitch, but I am giving this feedback because I have had significant issues with other companies in the past. It is comforting to know that the product is reliable, the cost is reasonable, and the workmanship done is A1. Knowing that, its great to have someone available who takes pride in their company and the product provided. I can also trust Clera, their companies installers, and the service they provide.
Because of the quality and service, I personally had all my windows replaced in my home and I am very satisfied with the improvement of comfort and cost savings experienced, having my windows installed before last winter.

Another welcoming Door opened for this satisfied Customer.

Approximate cost of services:
$50,000.00
Was this review helpful?
Company Response

Dear Clera customer,
Thank you very much for taking the time to provide us with this amazing review and for choosing Clera Windows and Doors for your windows replacement project. We are delighted to hear that you are pleased with the excellent service provided by our Ottawa Clera location personnel. We thank so much for your recommendation and your business!
The Clera team wish you the very best!

Stephanie085
Stephanie085
2 reviews Oakville, ON
10/10

Windows

Very pleased with the attentive customer service offered by Clera Windows. They were most helpful throughout the whole process.

Approximate cost of services:
$11,000.00
Was this review helpful?
Company Response

Dear Stephanie,
Thank you so much for your 10-stars review and for your business! It was a pleasure to assist you with your broken glass issue. Always available to assist you again if need arises.

All the best!
Rita.

Private User
Private User
Private User reviews Bolton, ON
10/10

Ensuite Window Replacement

We needed a quick turnaround on replacement windows for our ensuite and Clera came out quickly to measure and quote. The windows were manufactured and installed in the committed timeframe and they look great! I would definitely recommend Clera!

Approximate cost of services:
$2,500.00
Was this review helpful?
Company Response

Dear Clera customer,

We are delighted to hear that we were able to assist you with your widow replacement project. Happy to hear that your new windows look great. Thank you so much for your business and your recommendation!
Best wishes!

Private User
Private User
Private User reviews Grimsby, ON
10/10

Windows and doors

Thank you to Jonathan and the installation team. We personally had an amazing experience and are so happy with our choice of doing black windows. Although the install team took one more day than predicted to finish the job, we are happy with the outcome and the precision of the carpentry work that was done on the inside of the home since they took their time to get it right. We have a front door to replace next year and will be calling the team here in Grimsby when we are ready!

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

Hello Clera valued customer,
Thank you for choosing Clera Windows and Doors. We are delighted to hear that Jonathan and the installation team met all your expectations. We will make sure to let them know about your amazing experience. We truly appreciate your business and look forward to assisting you again soon.
All the best!

Private User
Private User
Private User reviews Grimsby, ON
0/10

Terrible Company

Jonathan was our sales person and was good at his sales pitch but not so accurate on his information or promises. Window order was delayed and many mistakes made including measurements and opening of window. There was also quality issues from installation, trim and torn screens. Installation team and company are not professional. Jonathan would not return calls on a timely manner and promises to show up were either cancelled or not showing up at all. Despite complaints to the head office they take no accountability and make further excuses. Recommended this company initially to many of my neighbours and friends looking to buy windows and doors. However, had to retract my recommendation leaving them to go elsewhere. Unfortunate was too late for one neighbour and they are no going through the same nightmare.
After 9 months still waiting for my job to be complete.

Would not recommend this company or salesman to anyone.

Approximate cost of services:
$28,000.00
Was this review helpful?
Company Response

Hello Private User,
Thank you for sharing your feedback. We're sorry to hear that you had a negative experience with us. We would like to extend an apology to you for the troubles you've encountered over the course of your projects timeline. Your feedback has been forwarded to your local branch manager for further assessment, he will be contacting you to address your issues and we hope to have all your outstanding issues amicably rectified.
We thank you again for your feedback and your business.

Robert
Robert
1 review Vaughan, ON
10/10

Sliding Door Handle and locking mechanism

Clera Windows + doors originally installed a complete set of new windows and a patio sliding door in 2013. Since, they have provided additional handles for our windows and just recently repaired an issue with our sliding door handle and locking mechanism. We had to cover the cost of the new door handle (out of warranty) but we still had an issue with the locking mechanism. Clera sent a service man to review and it was determined that the lock required the internal component to be replaced (covered by Clera). Although it required 3 visits the combined total time amounted to 15 minutes. The door handle and locking mechanism is now working perfectly as intended. Rita and Clera have always been extremely responsive and continue to provide outstanding customer service even after 10+ years of the original installation. I would strongly recommend the Clera Team for all your window and door needs!

Approximate cost of services:
$270.00
Was this review helpful?
Company Response

Hello Robert,

Thank you very much for taking the time to provide us with this awesome 10-star review. It was my pleasure to assist you with your patio door issue. Happy to hear that all was completed to your satisfaction. Always available to assist you again as the need arises.
Best wishes,
Rita

Private User
Private User
Private User reviews Caledon East, ON
10/10

doors and windows

the window installation went well and the doors and windows look beautiful. I would definitely call them again for future projects

Approximate cost of services:
$9,800.00
Was this review helpful?
Company Response

Hello Clera valued customer,

We thank you for taking the time to provide us with your 10-star review! Your business and recommendation are greatly appreciated.

Enjoy your beautiful Clera windows and doors!

Chad in Carp
Chad in Carp
1 review Ottawa, ON
10/10

Clera replaced all windows and doors in our home and it was a great experience

We had 26 windows, 1 front door, 1 door to the garage and a patio door all replaced and could not be happier with the results. Chris and Ryan were great to deal with and our installers, Tim, James and Paul were exceptional. The quality of the windows and doors are great and the installation was quick, efficient and the guys were true professionals who took great pride in the quality of their work. Thank you to the entire team for the incredibly positive experience and we would never hesitate recommending Clera to any of our friends and neighbours.

Approximate cost of services:
$40,000.00
Was this review helpful?
Company Response

Hello Chad,

What a wonder review! Thank you so much for sharing your experience with us. Delighted to hear that Ryan, Chris, Tim, James, and Paul met all your expectations, they will be very pleased with your kind words about their work. We thank you for your business and your recommendation!
The Clera team wish you the very best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera is a proud recipient of the Homestars Best Award for more than 10 years. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.