Jonathan was our sales person and was good at his sales pitch but not so accurate on his information or promises. Window order was delayed and many mistakes made including measurements and opening of window. There was also quality issues from installation, trim and torn screens. Installation team and company are not professional. Jonathan would not return calls on a timely manner and promises to show up were either cancelled or not showing up at all. Despite complaints to the head office they take no accountability and make further excuses. Recommended this company initially to many of my neighbours and friends looking to buy windows and doors. However, had to retract my recommendation leaving them to go elsewhere. Unfortunate was too late for one neighbour and they are no going through the same nightmare.
After 9 months still waiting for my job to be complete.
Would not recommend this company or salesman to anyone.
- Approximate cost of services:
- $28,000.00
- Company Response
Hello Private User,
Thank you for sharing your feedback. We're sorry to hear that you had a negative experience with us. We would like to extend an apology to you for the troubles you've encountered over the course of your projects timeline. Your feedback has been forwarded to your local branch manager for further assessment, he will be contacting you to address your issues and we hope to have all your outstanding issues amicably rectified.
We thank you again for your feedback and your business.