Clera Windows + Doors

Totally satisfied. Starting with meeting Dennis, he knows how to make you feel comfortable because he is a pro in customer service and explains the process and with his knowledge of windows you feel encouraged to sign up for the service. Then he introduced Dieago. Wow what a professional. Very clean and does amazing work.I would call him a perfectionist. Because of these two guys I will never hesitate to recommend to Clera Wndows and Doors to anyone. I already reommend my neighbour who is in the process of signing up with Clera Windows. Seriously speaking I am totally satisfied and impressed with Dieago and Dennis. Thanks a lot Clera for having them both

I contacted Clera for replacing windows at my home as they were very old and not energy efficient. Gihan from their team handled my call and gave me best market price for energy efficient triple pane windows. It was considerably cheaper than other couple of quotes that I had got. On top of it they provided a life time warranty on any damages. Gihan was very helpful and attentive and gave me regular and timely updates.
Islam, their installation person was very nice and went over and above. His team did a very neat and clean installation and on top of it reinstalled the blinds that i had on my older window frames. Overall apart from quality of the product, I am impressed with the personnel of this company. Will definitely recommend.

My mobile home was in dire need of windows and doors. For years I had to duct tape around my windows every fall. My doors, back door was duct taped shut during the winter, a double front door was the same except for the door to get in and out. We were so tempted to walk away from our home. After my meetings with Johnathan from Clera windows and door and his guidance with good contractors to carry on with siding, we r soooooo happy! People drive by to watch the transformation. My home is now the envy of
my community!!! Johnathan and his installer Pete were great, we thank you!!!!! Pete also did my siding!!!

Clera provided very friendly and professional service. Mike was very helpful and informative, which made ordering the door efficient and straightforward. The installers were extremely professional and their workmanship was great. I would recommend Clera to my friends and family.

They took a lot longer than I liked but the results were great and to be fair what doesn't take longer these days

In 2013, we replaced 4 windows. In October 2023, we decided to replace remaining windows and doors. This work was completed in April 2024. Clera representative was very polite and helped us a lot in choosing the best options. Installation of windows and doors was very professional.

The best service. Work hard and clean up after best . Very good job by Harry

Great installer and admin person. Bypass salesman as hes in it for himself and is not truthful about installation dates.

The two crank type openers of my 4 pane window needed replacement. Rita of Clera Windows advised me of their warranty plan - under which the cranks would be covered. I signed up for the plan and I will receive the cranks in approx. two weeks. With the warranty plan, I can rely on Clera Windows should anything occur in the future.

Following installation of three windows in our master bedroom, we would NOT recommend this company nor product based on the details below.

Service: Our initial discussions with the sales rep were encouraging and professional. He was able to answer all questions as we shopped around for new bedroom windows. After signing the contract and paying our deposit we learned very shortly thereafter that the salesperson had been terminated. The original agreement was to provide our windows within 8-10 weeks (sometime in November 2023) from the contract date (September 7, 2023).
Clera informed us they had to come and remeasure as they werent confident in the salespersons original measurements. After a series of back and forth calls to figure out who and when someone would come, the remeasure was completed in late September.
The windows were installed April 9, 2024 and we had to contact Clera four times in the eleven days leading up to the installation date asking for their arrival time and site preparation details.

Rating: poor

Quality of Windows: Although the windows seem fine, time and weather conditions will tell as to the actual quality of the product. The look and feel of the windows is inferior and less solid than the builder windows they replaced which were 24 years old. Note that sales process we were informed they had no sample windows for us to look at as their head office is in Vaughn Ontario. In hindsight, this should have been a red flag for us.

Rating: mediocre

Installation: The windows were installed by a company contracted out by Clera - i.e. not Clera employees. The four-person installation team was polite, however the quality of installation was poor.
- One piece of interior trim did not fit properly and was replaced with another piece which still didnt fit perfectly but they did the best they could. We need to putty and repaint part of the wall.
- The finishing details are poor -example - messy puttying nail holes on the trim
- The new windows and jambs/sills are dirty inside and outside and were not cleaned by the team - as they are above our garage we will need to climb on the garage roof to clean properly so we can adequately inspect for scratches on the glass
- They replaced a set of three rectangular windows and the bottom of the centre window is not aligned with the two flanking windows - it was installed approximately .25 higher than the other two windows
- At least two areas on one of the window jambs are damaged - one punctured by a finishing nail and one section gouged in two places - vinyl is damaged
Rating: poor