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Thanks for the follow-up. Yes; I actually left the day after the window installation for over a week in BC, so did not have much of an immediate chance to ‘assess’ the windows themselves, although my initial impression was that they seemed great to me.
That feeling continues now that I have had a week at home. What was immediately apparent to me about the installation process itself was the repeat of professionalism on the part of the ‘Albanian’ crew. They arrived right at the time promised, and despite my concerns about an unfriendly forecast of rain and wind, they must have bribed the weather gods, because they were able to get 14 separate windows installed with a minimum of ‘exposure’ to hostile elements. As before, they were quick, respectful, attentive to details like preparation and cleanup, and were generally cheery about completing their tasks.
I especially want to give you one example of why I would welcome any of them back to my home as personal guests. The crew was finishing up in late afternoon when I received an important phone call which compelled my continuing attention, so not wanting to delay them unduly by my attention diversion, I quickly assured them that I would personally manage to re-hang the curtains in my bedroom, despite knowing that would present quite a challenge for me as I was already tired and knew that my departure the following morning would need an early rising. They seemed to agree, albeit somewhat reluctantly, and there was some bustling back and forth as I attended to my call, and they left. Much later that evening, I was indeed very tired as I entered the bedroom to discover that they had chosen to ignore my ‘advice’….the window coverings were all carefully reinstalled, and all I had to do was nab some much-needed sleep before the start of my journey.
As I think we have discussed previously, Terry, the quality of the windows themselves is important of course, but my experience with Clera is most memorable because of the overall quality of the experience, from your first visit to the completion of installation.
- Approximate cost of services:
- $9,500.00
- Company Response
Dear Nelly, We are very pleased that you've had a positive experience with Clera. We strive to exceed our customers expectations on every installation and we're happy that we succeeded with you, as well. Enjoy your new Clera products!