Nellyy in Guelph/Eramosa

Thanks for the follow-up. Yes; I actually left the day after the window installation for over a week in BC, so did not have much of an immediate chance to ‘assess’ the windows themselves, although my initial impression was that they seemed great to me. That feeling continues now that I have had a week at home. What was immediately apparent to me about the installation process itself was the repeat of professionalism on the part of the ‘Albanian’ crew. They arrived right at the time promised, and despite my concerns about an unfriendly forecast of rain and wind, they must have bribed the weather gods, because they were able to get 14 separate windows installed with a minimum of ‘exposure’ to hostile elements. As before, they were quick, respectful, attentive to details like preparation and cleanup, and were generally cheery about completing their tasks. I especially want to give you one example of why I would welcome any of them back to my home as personal guests. The crew was finishing up in late afternoon when I received an important phone call which compelled my continuing attention, so not wanting to delay them unduly by my attention diversion, I quickly assured them that I would personally manage to re-hang the curtains in my bedroom, despite knowing that would present quite a challenge for me as I was already tired and knew that my departure the following morning would need an early rising. They seemed to agree, albeit somewhat reluctantly, and there was some bustling back and forth as I attended to my call, and they left. Much later that evening, I was indeed very tired as I entered the bedroom to discover that they had chosen to ignore my ‘advice’….the window coverings were all carefully reinstalled, and all I had to do was nab some much-needed sleep before the start of my journey. As I think we have discussed previously, Terry, the quality of the windows themselves is important of course, but my experience with Clera is most memorable because of the overall quality of the experience, from your first visit to the completion of installation.

Avni and 'the boys' arrived right on schedule yesterday morning, and all was cleaned up by around 2 or so. They all worked very efficiently and cordially together, and Avni was very upbeat and professional. The windows look great, both inside and out. At first I was somewhat uncertain about the slightly smaller glass surface area, but, of course I had lived with the originals for more than 12 years, so any small change is quite noticeable. (In fact, I had the same sense of difference when I first removed the curtains, surprised by the degree of change even a small window covering could make). However, I have now adapted completely, and they are now my 'new normal'. The larger window above the sink was similarly 'different' at first, but I like it very much, so thanks for making that suggestion. The clean-up also was very impressive. Since it is a sunny morning, I can certainly see some fingerprints and 'foggy' spots both inside and out, but that is not a criticism as much as an observation. I will get out my Windex, and do a more thorough job over the next few days, to be certain that there are no residues attributable to 'gifts' left inside the glass surfaces during manufacturing, but I doubt this very much. Incidentally, the windows which were removed had not been cleaned outside for more than a year (and I live near a quarry), and I noted a substantial cobweb on the inside of one, so I am not whining! As promised, there were also "no surprises" (except a very pleasant one as the gentlemen even took the time to make some minor adjustments to two of my door frames so they now open much more smoothly.) All in all, I am very pleased, and want to thank you for the service, apparent quality of the windows, and the entire experience provided by choosing Clera.