So dealing with this company was good, but not great. Ed was very accommodating but in a way that he just wanted to make a sale, which is expected from anyone who is selling you something so it is not a jab at Ed, he was just doing his job. None the less he is very knowledgeable and did try to find me the best deal for the hardwood that I wanted.
The issue came when I was given their "most experienced" crew. Naming names is not important and really irrelevant so I will not do that. The crew worked fast and was very nice, but the there were so many things that were not done and now I am feeling the effects of them:
1) They never checked to see if the floors were level before laying the floor. So now there are spots on the floor that squeak between the doors of a couple of the rooms and it feels like the plank is dipping when you step on it.
2) The removed and replaced the banister and did a horrific job, they drilled to many holes for the poles and then patched it up so terribly, the ruined my post because they did not know that there were screws holding the rail to the post and tried to cut it with a flat saw.
3) We chose inset vent covers and they are all wobbly because they could not take the time to make sure they were flat.
4) After bringing up the issues the contractor was not willing to admit his mistakes and said that he was not a railing expert and should not have done the railing. If you don't have that expertise why are you laying floors? 100% of the time if there is a railing you would have to remove it and redo the nosing.
So after a lot of back and forth I was refunded $300 for the work and now to fix this railing snafu will cost me way more.
I would not recommend go to them for installation and you might as well not buy wood from them either.
- Approximate cost of services:
- $6,000.00
- What could this company do to improve their services?
- Get better contractors who care about what they do.
- Any advice to offer fellow homeowners facing a similar project?
- Make sure you have everything in writing and make sure that you protect yourself and watch everything they are doing. Also make sure that you know exactly what you want done and what it takes to get to that point.