Fernbrook Homes

Unfortunately buying at DOr is the worst decision Ive ever made. We were looking for a peaceful retirement condo close to our daughter and instead got stuck with a nightmare of poor quality construction and unending haphazard repairs by unsupervised trade workers  mismanaged by customer care personnel who are unsuited for their jobs. The result is a year and a half of wasted time with no end in sight, construction dirt and dust that is a health risk and anxiety and stress instead of enjoyment.
We started with PDI of 130+ items and ended up with the current list of 66+ items. We finally have Tarion conciliation scheduled for May 21 2024.
The most recent example is the email trail of me asking VP of Customer Services to send back the cleaners to complete the job after ceiling repair. This email led to a heated conversation with ceiling repair team who showed up instead of the cleaners and accused my husband of being entitled, causing problems to a lot of people and telling him that he should of moved the furniture himself. Fernbrook construction is poor, customer service team is useless and will try to intimidate you. Tarion is of little help, their process is very slow and the tolerance level allows so many defects that nothing gets fixed. DO NOT buy from Fernbrook!
 

They ruined my flooring , I upgraded top flooring
Lots of knots and getting cracked, separating and squeaking noise every where ( in one year period
They denied and wont accept rudely behaviour
Went yo tarion but they given decision in favour of builder ( something fishy need to investigate)
Now matter in court please do not buy any home from this builder
Thanks
Vinay

New built home was in terrible shape. With holes in the wallls. Would not recommend buying a home from them

Don't go with Fernbrook! - All new homes are expected to have some issues or touch ups, and Fernbrook is TERRIBLE at responding once you've moved in. In year TWO they have not responded to over 20 e-mails to get a few final things completed. FAR batter to use a custom builder than Fernbrook. We are leveraging Tarion to try to get it done, but also about to take legal action, as we have in writing that they will fix certain things. Not good when it has to come to this. Save yourself the pain and sufferings.

I would not recommend that people spend their hard earned money on the low quality junk this company tries to pass off as a house. I currently live in a home that is less than five years old and have had constant roof leaks. From one end of the house to the other! When you contact the customer service lady her advice is that you should be getting your roof inspected frequently. Im no expert in construction but common sense tells ms that if you actually used decent quality material and a reputable roofing company a roof that is less than five years old would not be having constant leaks or require routine inspection. I have now had to hire a roofing company to fix all of the terrible work that fernbrook did. Avoid this builder and all the stress that comes with buying from them.

As we all know pre construction projects are always delayed all over the world and the reasons could be so many. In my case it was Covid and then supply chain issues but I was lucky to get the townhouse on interim closing and been enjoying the property since 2021. Usually builders don't help much if you are losing your committed pre approved interest rates but in Frenbrook team they helped me a lot and did everything in their power to provide all the support and made sure that I get to do my closing with approved lower rates which was time sensitive matter. So big thanks to the Frenbrook team and if I ever get a chance to invest in Frenbrook project I will definitely do it. So far did not have any issues in the quality work and they were really quick in small touch ups.

Great experience with Fernbrook from start to finish. Especially after the purchase, Stacey went above and beyond to ensure all defective items were fixed. Many things were out of their control during the pandemic, but they strive to ensure perfection and happiness. Very happy with my purchase and would recommend Fernbrook to all my family and friends.

We purchased our home from Fernbrook and we are so happy with our choice. The builder allowed us to customize the house to meet our needs and they were extremely helpful in finalizing our property to our satisfaction.

With all new homes there are always things that need follow up and their customer care department has been exceptional in sending the trades to fix minor issues.

Thank you for building our forever home!

I am a first time Fernbrook home buyer at the Belle Aire Shores site in Innisifl. The whole experience from the start was a great and memorable one. For sure buying a home is a huge commitment and investment. We did a lot of research and concluded Fernbrook fit our criteria the best. They built a perfect home for us. From the sales team, to our decor upgrades appointment, and all through construction, everything was made very clear and transparent for us. Fernbrooks staff are so welcoming and incredible. Any concern we ever had was always addressed and rectified with care. This builder is just remarkable and holds a high standard in the industry. We would certainly buy from them again. They come highly recommended from me!

We had a great experience considering us all living in a pandemic/COVID period. Reputable home builder and enjoyed working with all involved.