We have used Express Rooter in the past and the work they do is excellent. This is why we called again.
Our tech this time was Andrew and he was pleasant, professional and thorough. He explained that the IKEA parts did not meet code and suggested changes to bring it at least closer to code than it might have been.
While we were aware of the cost before work started, upon reflection I thought it was excessive and called the company. Melissa explained how the cost was derived. It broke down to 2 flat rate jobs plus parts. 1) Cut back supply lines and install shut off valves 2) Cut back and move copper drain and attach P trap.
Rather than 2 jobs, why not have 1 such as Plumb sink?
Our previous score was 10!
I would recommend them to anyone. But please understand, they are not the least expensive way to go!
Express Rooter called me at 11:00 a.m. on 09/12/2014 to discuss the contents of my latest review. We arrived at a very satisfactory solution to both my concerns and their desire to maintain a strong score with HOMESTARS.
As a result, I have improved my score from 7 to 10.
They are proud of the Homestars score and their company.
THEY SHOULD BE!
- Approximate cost of services:
- $930.00
- Company Response
Hi John, thank you so much for sharing your experience with ExpressRooter. We thrive in making all of our customers satisfied with the work provided from beginning to end. We appreciate your loyalty as one of our regular customers. We do look forward to working with you in the future for any plumbing needs. Thank you for choosing ExpressRooter Plumbing!