Express Rooter Plumbing

We had recently purchased / moved to a home in Ajax. Late March, an old leak (pointed out by previous 1-yr owner and supposedly had never occurred with them) had re-appeared. We had to open up the beam to expose the water damage (finding a temendous amount of black mold). We had contacted a previous plumber we had dealt with once in our previous home even though had charged us $2000 for a 'snake' drain work. We didn't know any better but trusted the only one we had dealt with regarding any plumbing issues... After a couple of visits from the guy, costing $420 on replacing a spout, almost charged another $1000 for working on a pipe 'assumed' to be the problem... AND STILL problem not fixed.... we were provided another quote of at least $4000 to replace jacuzzi tub with regular tub to supposedly fix the problem... I simply had enough with hours of stressful tears (being at home with 2 kids on mat leave)....I am a big fan of HGTV & Holmes on Homes that I checked out his website and found ExpressRooter. I've contacted the company and immediately received an exceptional CUSTOMER SERVICE from Melissa... Due to the lateness of the call, a technician (Jeremy) was scheduled to arrive early next morning to assess the situation and provide me my options. Let me tell you this, whatever I had to do does not cost $4000. I was provided several options and given a thorough explanation of my choices so that I can make a sound decision... Some people might doubt the sincerety of those people on TV giving Mike Holmes a hug after reparing the damages... BUT... I can tell you this, I now know the feeling... I (too) had the emotional desire to give Jeremy a hug on our first meeting after his assessment. During the job, Jeremy had also uncovered tile work that was not properly done... WRONG CEMENT. Again, I was provided options and thorough explanations so that I can make a comfortable decision on what to do. Even after the fact, Jeremy had personally spoken with Martin about my situation and I was informed that Martin (will personally feel comfortable) of speaking and referring me to an official Holmes contractor for the tile work to ensure that the job is done right... THE FIRST TIME. Right now, we're just waiting for a call from the tile people to assess the situation, but the bathtub has been replaced. Our FORCED renovation is not yet complete but we know, there is a light at the end of the tunnel... AND LET ME TELL YOU, if it's anything related to plumbing, that light is EXPRESSROOTER!.... POST REVIEW (MAY13): Finally got tiles done 1 wk later. Getting Jeremy back to finish installing the faucet fixtures was excrutiating. I had been informed (Melissa) that he's extremely busy hence his earliest availability will be a week later. After 2 weeks of several cancelations / postponed appts, he finally showed up only to inform me that he will have to come back since (apparently) the tile guy did not leave appropriate spacing to do the job. After addt'l 2wks of cancelations, I am happy to say that the job is completed to my expectations. The delays were very disappointing... at first, I was the one who had to call to find out the appt is rescheduled. However, towards the end, I believe they sensed my frustration and are deeply apologetic that Melissa began to call me to inform me of the cancellation AND in turn, a personal call from Jeremy. I've been quoted a $500 job to finally put the fixtures in, which I thought was part of the whole cost already paid, BUT I'm glad that they didn't charge me due to my wait. My 4 toilets were also visually inspected as promised, due to some problems we've been experiencing, at no extra charge. I am sad to say I was also told that, due to my frustration, he offered to install a new fixture in my sink for no charge BUT it was not done. Still, ExpressRooter is the way to go!