Executive Alarms Inc

They cannot monitor my alarms anymore because I changed over to VOIP. So cancelled that service. Had a camera system installed a couple of years ago, and bell recently upgraded my router. I was told by the one installer/tech that the cameras cannot be put online with the new bell modem that was installed. The bell wifi modem didn’t support it, and I can only see the cameras when connected to my wifi (kind of useless). Also the “owner” was bragging about how he fired 3 of his employees for theft. Don’t know how I feel about this company anymore.

I have contacted Executive twice and received excellent service both times. The most recent was today - my alarm system had been sounding a warning regarding the smoke detector for 2 days and I could not fix the issue. I called to book a service call and they helped me troubleshoot the system over the phone and determined the issue was my carbon monoxide detector which is not even part of the alarm system. Peter spent 20 mins with me on the phone to solve the issue and it wasn't even an alarm problem. Outstanding service !

Amazing service. The owner is very nice. The prices are the lowest in Toronto for this type of service. I am very happy with this monitored alarm system. I recommend this company.

Have been a long time customer. Company is going through ownership changes and the customer service has gone straight down hill! I called in to request service, to regain access to my cameras from outside the house. Basically I got yelled at and told I have to wait two weeks. Really disappointed in the time and money I have invested with Executive Alarms

I called to cancel my monitoring with Executive. I was rudely dealt with. I was told I had to communicate by fax (really, who uses faxes anymore?). When I said that I was driving the car, and asked to have the fax # emailed or texted to me, he said "so, you want me to do all of the work". YES, I was expecting him to do 'some work' since I am the customer. Not a good way to treat a customer, and now I am very confident that I made the correct choice to switch to a more responsive company.

My ID went missing along with my purse. As are result I decided to change the locks and install an alarm. The owner showed up asap and installed everything along with additional smoke alarms for the basement and upstairs where the bedrooms are. He came immediately which put me at ease. He left me with these parting words 'we shouldn't have to worry about personal security in our own homes'. So true! I have never forgotten these words.

Peter and company are terrific. They set us up to be completely safe. Have loved working with them and would use them again. Fast, fair priced and all the workers are very polite and professional.

We no longer worry about our safety at home. We have peace of mind. We called and they were able to resolve our problems the same day. The alarm was reset and the fire alarm was repaired and left in working order. As a result we renewed for another year. The system is easy to use. We no longer worry about our personal safety.