Ethan Allen

We spent just under $10,000 dollars at the Ethan Allen (EA) Calgary (Dalhousie location). The entire process was a terrible experience and I would not recommend EA to anyone.

To start, we had an "interior designer" come to the house to give some ideas. The interior designer was not helpful at all and it turns out that the two pieces we did order from her were much larger than we thought and completely overwhelm the room. The interior designer made some drawings that included even more stuff she thought would go well in the room including side and coffee tables. Had we ordered it all, like she was suggesting, it would not have physically been possible to make it fit in the room even if the couch was touching the coffee table.. Some interior designing… In our experience the Ethan Allen designers are basically just salesmen. All the sales are final long before you see your product. Since the pieces we did order we customized, EA does not do any kind of returns or exchanges.

When the Shelton sofa (~$4500) was delivered, the EA moving team damaged it so badly. There was a hand print in the leather and the wooden legs were terribly beaten up. Then when I called about the damage, EA tried telling us that it was "the look of the wood" until I told them that I had videotaped the delivery (which I did) and had proof of the delivery team beating up the sofa trying to shove it through the door.. Then I had to waste my time making tons of calls to try to get the legs repaired. Finally, a month later, they sent Furniture Medic to do some repairs on the legs. The guy with Furniture Medic was excellent and professional, but then again he doesn't work for EA.

I would highly discourage anyone from shopping at Ethan Allen (Calgary, Dalhousie). People work hard for their money and I would hate to see them waste it at EA! Their furniture is overpriced and the quality does not reflect how much you pay. Their customer service is nothing to brag about and their delivery team destroyed our couch. Go somewhere else, anywhere else. The whole experience with EA was a nightmare!