I have purchased numerous pieces from Ethan Allen (approx. $40K) with numerous problems. Must agree with previous email on this company "Nice Designs But Poor Quality & Poor Service".
Just about everything I have ordered with them, there is always something wrong with the item (11 out of 16 items). You have to continuously chase after them to replace/fix damages or defects. It's like they ignore you, hoping that you'll just give up and move on. BE AWARE that when you purchase items you have only 72hrs to return for credit less 10% restocking fee. So if you have a problem with an item, they will call you to discuss near the 72hr mark with little to no answers guaranteeing you nothing. So your left with little to no choice but to "settle" with either 1) not a full refund or 2) continuous chasing (months) of their customer service to replace/fix problems.
I will never purchase anything more from them again!