Empire Green Lawn Sprinkler

In July 2020, Empire Green Sprinklers Ltd. installed a 10-zone sprinkler system on my property. I paid $3044 plus tax which included 5 years warranty and 1 year of maintenance service effective from the installation date. The October 2020 winterization was covered by this appointment, no additional fees were charged, and I was advised during that appointment that Spring 2021 service was covered as well since it was within the first year.

However, when I contacted Empire Green again in May 2021 for spring service, they advised it wasn't covered because 1 year meant 1 season and not 12 months. In my case, it meant only 4 months which isn't even a full season.

I was quoted $120 for the spring opening which I reluctantly agreed to pay despite being previously told it was covered and said that I would be writing a review explaining what 1-year service actually means. Nothing more, nothing less. As I continued to wait for Empire to book my spring appointment, Melanie responded by demanding that I now not only pay for the spring opening (which I already agreed to do) but also now pay 6 months in advance for winter closing as well. She stated that she will close my account the next day if I did not do so. After I objected, Melanie cited a clause in our agreement which allowed her to do this. However, when I asked her for a copy of prior invoices and agreements to see the wording of this termination clause, she simply responded with "No comment" and advised that I would be hearing from a lawyer over an online review that didn't even exist.

Sean (husband and co-owner) stepped in and provided the requested invoices and service agreements that Melanie would not send. He explained that no customer is required to pay upfront for winter service in the spring which put a rest to Melanie's threats to terminate my account if I didn't do so. Upon reviewing the agreement that Sean provided, it was quickly noted that the clause that Melanie was citing did not exist.

In recognition of Sean's efforts to help, we mutually agreed to moving forward with more business and winterization was completed in October 2021 without incident which I also paid in full. A few months later, I also noticed that had updated and corrected the wording on their website to better reflect what was included in their service. That was good on their part so I moved on, dropped any thoughts to leave a review, and gave Empire another chance.

The following year in May 2022, I scheduled and paid for an appointment for spring service. The on-site service technicians arrived on-site but did not complete the work that that they themselves itemized on the invoice. I contacted Empire Green to very politely asked a few questions around this and they went unanswered for 2 months despite a couple of follow-up e-mails sent during that time. decided at this time that I had enough of Empire Green's treatment of customers (particularly Melanie) and proceeded to leave my first online review of Empire Green Sprinklers Ltd. after being a paying customer for 2 years.

After doing so, Empire Green subsequently closed my account, abruptly terminated a 5-year paid warranty without compensation, and then filed a police report that among some other false allegations also raised safety concerns around receiving payment in vacuum sealed bag which is not true either. I do not have any information on what their ulterior motives, if any, were for making such a ridiculous claim but after they advised me that they have more than enough customers, it became evident to me that they do not place sufficient value on new customers.

The rest of the employees at Empire Green are helpful and the installation job itself was decent. It really is just Melanie's poor handling of customer that warrants the rating that I am giving this company. Her behavior has been called out by a fellow employee as well but as she is a co-owner, she unfortunately does not really have anyone to answer to.

Empire green were a joy to work with from the estimate to the installation and dealing with the office. They were here for twelve hours and paid attention to every detail, at no time were they rushing to get finished even at the end Kevin spent time to help me set up the program to control the system. They are all very professional and polite. I would recommend them to anyone.

Empire Sprinklers did a great job installing my lawn sprinklers. Service was perform within a day and lawn looks great. Staff or nice and they make no mess. Best hire I have ever done.

Empire green installed my 2 zone, 4 head Hunter system. The installation process went well and I have no complaints there. The issues started with the season opening the next year. They came to turn on the system and during the visit, there were seemingly no issues. I went out to greet them and spoke with the guys a number of times throughout their service call. I was told during and after that there were no issues (I asked directly). The next day I got a bill for a part that they’d replaced. When I complained to Melanie, she informed me that the contract I’d signed allowed them to replace any parts up to $200 without permission. While I understand the principle of this idea, I did not appreciate being told that there was nothing wrong when there clearly was a part that needed to be replaced. Melanie was very rude, and defensive, and told me this was standard practice. I called several other places and nobody else automatically replaces parts without talking to their clients - nor would they tell you everything is fine when it’s not. I will not be using Empire Green for any maintenance going forward, and I urge you to look for a more honest and open company who is willing to work with their customers.

After obtaining a number of quotes, we made the decision to have Empire Green Lawn Sprinkler Ltd. install our system. From the first point of contact through to completion of the project Sean and his full team were nothing but professional, knowledgeable and very pleasant to work with. The work was done in a very timely and professional manner - when they left after the irrigation system was installed in both the front and back yard, you would not have known anything was done - they left everything neat and tidy. Amanda, who answers the phones was so pleasant and helpful at all times and made sure she got answers to all questions I had. The entire experience was excellent - congratulations to the team!! I would highly recommend Empire Green Lawn Sprinkler Ltd. to any of my family and friends.

Just installed a new sprinkler system in both my front and back yards, including several gardens and planter boxes. Sean was incredible to deal with. He helped us figure out only exactly what we needed, answered all of our questions, and followed up on everything to make sure it was too our satisfaction. He was easy to deal with, professional, knowledgeable and honest.

I have been dealing with this company for a few years now with my sprinkler system-they are on time,courteous, professional and really very pleasant. Just last week Sean installed new outdoor lighting-it is wonderful-the yard looks amazing at night-he was very patient with me when setting up the system onto my phone-I would strongly recommend this company!!

Empire Green has great communications with their customers. They sent out information for their contract services to open and close for the year. I purchased the basic service, and was contacted by them immediately to book a date to come to open. I appreciate this level of communication from a business. When they came, the workers were on time and very helpful with my questions. I felt free to point out adjustments that I would like made, and they were prompt to fixing and adjusting to my liking. I am happy that they even took the time to adjust a sprinkler head that needed chipping away at concrete to adjust properly. My wife asked for a sprinkler hose to be buried deeper in our garden planter. The workers were careful not to disturb the existing plants and did a great job.

Ever since I moved into my house in 2005 we have been using empire green for our lawn sprinkler system. Empire Green has always been very responsive very professional on time and on budget and we would continue using them as long as we live in this house

I inherited an Empire Green sprinkler system two years ago when I bought my home from the previous home owner. In the two seasons I have been using them I have had more problems with the sprinkler system and the service level of the company than can be listed here. From, poor winterizing resulting in broken lines, to missed appointments, to a system that repeatedly breaks down and does not function properly, to excuse after excuse as to why the system continues to perform on a sub par level, I must say I saw and heard it all with Empire Green and none of it was good!
Dealing with Melanie was as frustrating as could be. She was rude at the best of times and that was only when she decided that she would actually respond to my email(s) which was the exception not the rule. The excuses that she would come up with were ridiculous! She tried to tell me that the reason why an area of my lawn was saturated with water was because the sun was not drying it up, when in fact it was saturated because the sprinkler head in that area was broken and pooling water there when the system would run. This was also proven to be the case on a subsequent service call.
The final straw for me was when she tried to claim that the system was not installed by her company and that it was breaking down all the time because it was "old." She of course had no reply when I proved to her (thanks to the former home owner) that the system was a mere 3 years old and was in fact installed by her husband Sean himself one year before I bought the house. Sean even admitted to me it was his system during a service call to my home this past summer. In fact, I should have inherited the warranty the system had, but unfortunately that was non-transferable from the old homeowner to myself. As a result, I had to incur all the costs associated with the repeated visits Empire Green had to make to try and get the system functioning right. All to no avail of course.
I am happy to be moving on from Empire Green next season to a company that will hopefully be able get this system running properly, and intend on submitting a complaint to Hunter (manufacturer) that this company is giving their product a terrible name.
I advise anyone looking to use Empire Green for their home to find someone else as their customer service level and ability to perform ought to be totally steered clear of.