Shopped for many years with my decorator but this passed summer I shopped on my own for new bedding for my 10 year old daughter , son and our master bedroom.I purchased all bella Note for my daughter's bedroom and after a few months the pillow cases that were purchased with the sheet set started to rip and tear then the duvet cover started to get tiny holes in it. When I returned it to the store the were happy to give me my money back for the sheet set since their had been many complaints (so much so that they discontinued the line) but would not refund or offer an exchange for that matter for the Bella Note duvet. They took it to send it back to the manufacturer but the manufactures decided that it was not their issue. If you follow the washing guidlines that they provide and this happens who's issue is it?? This started after only about 4 months! When you are spending that kind of money on bedding ELTE should definely stand behind their product. As a customer I will never shop there again and will make sure any and all friends and acquaintences hear about this appaling lack of service. I will go back to shopping in the States for our home furnishings!
- Approximate cost of services:
- $2,000.00
- Company Response
Leslie. Before I say anything, first allow me to apologize for your frustration. My name is Andrew Metrick and my email is ametrick@elte.com. Elte is a family business and my brother and I are the fourth generation. I'd really like the opportunity to try and help. Please email me a phone number that I can reach you at so that we can talk over the phone. I hope to hear from you soon.