Elte

Furniture
Toronto ON M6E 4M9
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64%

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Reviews for Elte

Average customer rating:
6.8 10 (87 reviews)

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Alex Mack
Alex Mack
1 review Toronto, ON
0/10

Lost rug and no one responding

I have been attempting to get a rug back from them that they were cleaning after selling it to me with a stain they hadnt noticed. Its been since October 2022 and I have heard nothing. Not sure what is going on.

Approximate cost of services:
$3,000.00
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Jason
Jason
3 reviews Markham, ON
2/10

Issues Returning Rug

My wife and I dropped by last week and we ended up purchasing a rug.

However, when we decided that the rug would not work out for us we were told that we were not able to return the item as it was a 'final sale' and 'clearance' item. This was not indicated on the rug or on the receipt.

Please be very cautious of the return policy and quality of the specific item you purchase at this store.

Approximate cost of services:
$1,500.00
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Goldstaub in York
Goldstaub in York
1 review Toronto, ON
5/10

Awful food smell

We were there yesterday and we couldn’t stand the horrible food smell coming from their cafe. We bought few pieces from Elte, like the selection and the setting. But the awful Currie smell doesn’t go well with luxury furniture. They should stop serving smelly stuff.

Approximate cost of services:
$100.00
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Slasher in York
Slasher in York
2 reviews Toronto, ON
0/10

Chandlier Disaster

My wife and designer paid for and then went to pick up at the Elte a $1,800 chandlier, when they insisted that the box be opened they were given attitude, the ask was to ensure all parts were present, when the box was finally opened and loose bolts screws and damaged parts fell to the ground. The two men in the warehouse proceeded to cart the unit away and around a corner of the warehouse some 25ft away, then then proceeded to spray paint the metal on the unit to try and cover the damage. When the ladies confronted the men they pretended not to speak English. The warehouse administration then tried to convince both that they did not see the men spray painting the chandelier. These men learned this behaviour somewhere and it is obviously condoned. Shocking. Unacceptable. Unethical.

Approximate cost of services:
$1,800.00
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Company Response

We apologize for the level of service you received. At Elte, we aim to provide world class service. Please email us at info@elte.com and we will look into this matter right away.

Kathryn in Toronto
Kathryn in Toronto
2 reviews Toronto, ON
1/10

Disappointing Service

I was very disappointed by my experience working with the rugs and broadloom department at Elte. I worked with a woman named Jeanne who left the company before the carpets were laid. I ordered the same material for two seating areas and for my staircase. However, the carpets were not cut properly. The carpet on the staircase runs horizontally instead of vertically (leaving gaps at the tread nosing) and the rugs in the seating areas runs vertically instead of horizontally (opposite of the floor pattern). Evidently, there was a mix-up between how the carpets were cut. The proper dimensions and lines of the carpet were discussed at length with Jeanne before her quick departure.


We explained that we were upset with the installation of the carpets and a man named Paul assured us that this would be properly reviewed and corrected. A week after, we received a voicemail from Paul telling us they will not be doing anything and it was not their problem. I reached out to upper management; however, they also did nothing.


Elte is a beautiful store with quality furnishings, but their failure to address this expensive mistake is very disappointing. Their quality of service and level of organization is an area they need to work on in the future.

Approximate cost of services:
$0.00
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Al. B. in Toronto
Al. B. in Toronto
2 reviews Toronto, ON
8/10

happy with my purchases

Working with Betty at Elte was a great experience and all the pieces I found fit really nicely into my new renovation. The biggest thing I notice now when looking around my house, is how these key new pieces seem to elevate the rest of my existing furniture and artwork. I am a happy customer.

Approximate cost of services:
$8,200.00
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Roma C. from Orillia
Roma C. from Orillia
1 review Orillia, ON
10/10

no pressure

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I found Betty to be both knowledgeable and very pleasant to deal with. She wasn't a pushy sales person and she didn't follow me around like a shadow, which I hate. Her manner was one that would encourage me to come back to the store, because her helpfulness made the whole process of selecting an ideal piece of furniture - in my case a very large sectional sofa - very easy.

Approximate cost of services:
$9,500.00
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Jeannieelim from York
Jeannieelim from York
1 review Toronto, ON
0/10

Furniture and mattresses

I bought a Vispring mattress recently. My budget was $10k. My sales rep said that they had a floor model one that was approx 30% off but all in was priced at $18k. I was told the mattresses was essentially brand new. So I proceeded to purchase the set. Once it was delivered, the installers said that parts were missing and the bed could not be installed. I called my sales rep and he said that because I purchased a floor model that it could not be guaranteed that all parts are included. I was furious at this because I should have been told that parts were missing before I purchased the bed not after the bed is delivered. The store set up another appointment for installers to come, however, they never showed up. Third time they came they finished the installation but brought plastic casters for my bed, not the metal manufacturer caps I was promised. Now I cannot reach the manager or sales rep I dealt with. I am not impressed with the service especially spending over $21k at the store.

Approximate cost of services:
$21,000.00
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Company Response

Firstly, please let me apologize for the experience that you had with us. My name is Amanda Teixeira and I am an employee here at Elte. I would like the opportunity to look into this further and see what I may be able to do to fix this for you. I will begin to investigate your order, but to expedite the process, if possible could you send me your contact information to info@elte.com at your earliest convenience. I look forward to hearing from you and seeing what we can do to fix this for you.

Frances L. from Toronto
Frances L. from Toronto
1 review Toronto, ON
10/10

Sofa

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

The chair was received faulty, but they sent someone out today and took the part to repair and return it tomorrow. As soon as I called they assured me someone would be out to take care of it, and they did. The customer service was great.

Approximate cost of services:
$1,400.00
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Jill L. from Toronto
Jill L. from Toronto
1 review Toronto, ON
10/10

Fantastic

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Anelisa was fantastic! She went out of her way to help us. She came to our house with some rugs, and later she went back to the store to get a different rug. In the end we went with something she picked out. It was great.

Approximate cost of services:
$5,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Elte

At Elte, we work closely with designers and craftspeople all over the world to curate the best design for home, from timeless pieces to the most distinct creations. Our standards are exacting. We believe the best design comes from collaboration, developing long-lasting relationships with makers, and championing objects that last.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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