Elte

I purchased a table from Elte and it was not at all like the one I saw in the showroom. When it arrived I was unwell and couldn't examine it properly as I was bed ridden at the time. When I really looked at it in my home I noticed that there were nail marks all over the table. It was supposed to be "distressing". I called customer service and they went through their usual regime. Then Ken the owner called and he was as nice as he could be. He also made all the right calls to manufacturer and rep etc. The rep came and he also was very nice. He explained the problem. Then he said it wasn't a problem as this was how each table like mine was made although each is different.
I went to Elte when I was a little girl with my Mother. If you could buy something at Elte back then it was all my Aunts and family talked about. Not to mention that Elte was always the best and had exquisite product lines. They still do. Examine your piece carefully before you purchase. Ask questions about the one coming to you being the exact same. I have learned that each piece differs and I got one that is SO different it is unappealing to the eye and I am stuck with it. The store and Ken did all they could. They are still an exceptional store. Just don't let yourself be uninformed and get lost between the cracks like I did. And then they can't help you. But don't stop yourself from going and seeing the finest pieces in Toronto. Just remember things look the same but are not built the same as they were many years ago. Neither the manufacturer nor the store can afford 100% customer satisfaction anymore due to these economic times I imagine. Just be careful. Ask questions. Take pictures and enjoy yourself in this most amazing store. P.S. I also spent over $7,000 for matching chairs. I am stuck looking at this disappointment for the rest of my life. Be thorough and don't be disappointed. I hope I have helped.