Drain Works Plumbing

Our basement flooded during a storm one afternoon and we needed it fixed quickly. Drainworks came on the same day. The diagnosis was that the drain was clogged with something. We appreciated that the plumber was able to tell us where (approximately) the clog was and offered us choices as to how we could proceed including the costs for us to take into consideration. When we made our decision, he proceeded to fix the problem with there and then. We appreciated that he offered some thoughts on prevention of this problem for the future without pushing any service on us (he discovered it was tree roots as they came out on the coil). All in all, it was done quickly and professionally. We were a bit surprised at the cost as we didn't think it would cost that much just to snake the drain, but the problem was dealt with and we were grateful for the speedy service.

Drains not clearing, back up in shower and toilets. Drainworks investigated with camera through 85ft. Tree root in pipe!

Job completed with great service area cleanad up and area left in excellent condition I am very very pleased with the iinformation given involvment in showing me what the problem was.
Excellent service would not hesitate to reccomend to my friends.
Thanks Mollyanna Potter

We called Drainworks after experiencing a sewer smell in our laundry room drain. What struck my wife and I was the following:

1) Drainworks actually answered the phone with a human being who took our info and promised to call us back.

2) They actually called back and communicated when they said they would. You would be amazed at the number of contractors and service people we have had to chase to get work done at our house over the years.

3) Once we had an appointment they followed up with us when an earlier appt. opened up and offered it. They communicated with us throughout

4) Frank and the crew that did the work were very polite, professional and explained everything to us, making sure we understood the scope and the cost of the work, as well as what would be happening at every step of the process. Most of all he never tried up-selling us or pressuring us into extra work.

5) When they were done, they cleaned up the mess.

6) Despite the cost of the job (digging up floors is not cheap), I never felt like I was being ripped off or stupid for asking a question.

It's nice to be treated fairly...

We were very satisfied with the prompt, courteous, and professional service provided by Drainworks. The quality service started with William, who answered our phone call, and the competent technician, Armando, who recommended solutions and solved our major problem the following day.

We highly recommend Drainworks

The Drainworks technichian, Matt, just left and I am very pleased with the service provided. He was friendly, respectful, and knowledgable. He took the time to ask me for pertinent information, inspected my drains, and then offered informative feedback. I will be sure to call Drainworks again if I have any other plumbing concerns.

I called drain works in Late July of 2011 to find the cause of a leak in the laundry room. The person that sent was extremely professional and polite. He inspected the laundry room, did some tests and found out the actual laundry machine was leaking. he answered all of our questions especially since this is my parent's first house. The only complaint i have was the price. In my opinion, the price didn't justify what was done. Please go over what you want done with the plumber before he/she starts. It will save time and money. make sure you guys are on the same page.

Recently purchased our 2nd house and for the 2nd time we used the services of drain works after a backup in our basement. On both occasions I have found them to be professional, on-time, on budget and efficient in their work. I would not hesitate to use them in the future.

The service I recieved was great! DrainWorks gave me an accurate time of arrival and provided me with the details of the work upfront. The service person showed me everything I needed to know about my basement drain and he clean it out quickly. The only issue I had was the additional cost for the removal of the toilet. Time permitting or with advanced notice I could have done that on my own. At the cost of the service and the little time that was expended removing and replacing the toilet, I expected the toilet removal to be included. I did feel that I was under pressure to accept the additional cost since it would have meant that the service person would leave and have to come back later. Had the service been seamless without such a decision, I would have rated DrainWorks a 10.

my kitchen sink needed to be replaced. it was too old. I hired drainworks plumbing and they did a good job on installing a new sink. so far i dont have any problems.

Contacted DrainWorks because we had a leaky tap. We had a licensed plumber, Philip Burns, at our house within 4 hours. Philip outlined our options- continue to tighten leaking tap or replace it- clearly and I felt NO pressure to purchase a new tap. Philip even patiently waited while I contacted my husband and we made a decision. This is the second time that we have used DrainWorks and I don't even think of contacting other plumbing companies at this point.