Geoff Martin in Scarborough

We called Drainworks after experiencing a sewer smell in our laundry room drain. What struck my wife and I was the following: 1) Drainworks actually answered the phone with a human being who took our info and promised to call us back. 2) They actually called back and communicated when they said they would. You would be amazed at the number of contractors and service people we have had to chase to get work done at our house over the years. 3) Once we had an appointment they followed up with us when an earlier appt. opened up and offered it. They communicated with us throughout 4) Frank and the crew that did the work were very polite, professional and explained everything to us, making sure we understood the scope and the cost of the work, as well as what would be happening at every step of the process. Most of all he never tried up-selling us or pressuring us into extra work. 5) When they were done, they cleaned up the mess. 6) Despite the cost of the job (digging up floors is not cheap), I never felt like I was being ripped off or stupid for asking a question. It's nice to be treated fairly...