Drain Works Plumbing

I had three young children playing in my basement. One of them put a ceramic toy cup in the toilet. I was unable to snake it clear myself, so I called DrainWorks. They arrived promptly in about an hour, as promised, and cleared the cup out in about 45 minutes. The toilet works great and there is now a child proof lock on the basement washroom door!

My basement drain was flooding with water. We couldn't even do a wash or wash any dishes cause my basement was filling with water. I called drainworks, they were very professional and prompt. Jeremy came over that same day, Sunday, and resolved the issue. I felt they were honest, explained things thoroughly and the price was reasonable.

The service I received right from when I called to when the job was finished was perfect. They where at my home within a hour or two of my call and had the problem fixed right a way. I will us DrainWorks again for any future plumbing needs. Thanks.

Drainworks are real pros. This is my second time using them and once again they came when they said they would and did a great job. I have never had tradespeople who were as dependable and good as these guys.

My basement sewer drain backed up but fortunately with little mess. I was pretty sure it was a tree root (my neighbour had similar problems). I got three quotations...but called Drainworks last because they were the company my neighbour dealt with and he had a positive experience. I initally thought that I would just replace the exterior portion of the sewer drain from my exterior wall to the property line after a camera snake showed a big root in the old clay pipe ($2400 - and hopefully get $2000 back from the City). However, upon further camera snake inspection, the rest of the interior sewer drain (31 ft) was compromized and would, sooner or later, need replacing ($2900)- we are not planning to move. I also knew that I wanted to change my old 1/2" lead water intake to 3/4" copper to increase water pressure and reduce lead particulate matter ($1200). In the end, I had a sense from friends about the ballpark cost of these three upgrades and the quotations from Drainworks were competetive. I also knew, from friends, that Drainworks was reputable. In the end, the job was done quickly with a minimum of mess. Armando Gatti was the service technician; he kept me informed. I felt he dealt with me professionally. All prices incl. tax. I would call Drainworks again.

Mike showed up, was friendly even 'involving' my extrodinarily curious son in the process. He described the job completely complete with cost and how all the pricing would work, including their 5-day guarantee. He did the work efficiently and was very, very clean. He fully cleaned the bathroom, it was wonderful. I highly recommend Drain Work (we had an equally positive experience this summer).

We discovered the old 85 year old cast iron stack vent was leaking, and while calling around to get quotes from other plumbing companies, all of whom have high ratings on Homestars, Drainworks was the only company that showed up at the time they said they would. From William at the office who coordinated our initial inquiries through to Naz and his crew who worked speedily and efficiently (as well as tidily), we appreciated Drainworks' prompt and professional service. Extra kudos and thanks to Armando, who answered all our questions thoroughly and amiably (especially when Drainworks discovered damage to another of the old pipes). While solid workmanship is vital, Drainworks seems to understand that customer service is just as important.

We used Drainworks to replace part of the clay pipe in our sewer line. Tree roots have been an ongoing problem in our house, necessitating the sewer line be snaked out every year or so. The company was quick and efficient. After digging a large hole and replacing the pipe, they did a good job cleaning up and making sure I approved the final result. They arrived on time, as promised, and completed the job on time.

Everything was very professional and well done. When I called to book the appointment JP was very friendly and got my appointment booked for the next morning. Drainworks actually calls you 30 minutes before your appointment so you don't have to wait around. Armando was my service technician and he came in with booties even though my floor wasn't spotless. He gave me some options for dealing with the clog and remedied the issues. He also offered some additional services (wasn't pushy at all) and checked out some other drains.
All in all a great experience even though I learned an expensive lesson, not to flush Q-tips down the toilet!

Drainworks fixed a major break in our connection to the main line which should never have happened in the first place but we have the satisfaction of knowing it will never be a problem again. They are not the cheapest in town but they were very professional and communicated with the customer every step of the way.