Drain Works Plumbing

I was very impressed with the high quality of professional service provided by the representative of Drainworks. Lou arrived on time. He was courteous and respectful throughout the entire visit. He explained the plumbing problem to me in terms that I could understand, and he stated clearly what work was necessary to correct the problem - and the costs involved. I would not hesitate to call upon Drainworks in the future, and would recommend their services to my family and friends.

DrainWorks Plumbing was truly professional and a pleasure to deal with. They provided me with a pretty accurate cost estimate over the phone, and the service technician Matthew, obviously knew what he was doing. Honest and upfront, I would go with DrainWorks Plumbing again!

when the water back up from my basement,i phone drainworks and after the call,they explain every work i need to be done and keep their promise for the time they will come to my place and the time they will start working .what i like most is after the works is done they come and check to made sure it was done right,thanks

Workers came and tried to snake the blockage. Could not go past 40 feet. Estimated where the blockage was and came back and hand dug down 7 feet to the pipe. Found a collapsed pipe, cut out the section and replaced it and also put in two new clean outs. Filled in the hole, plus tamped fill. Cleaned the lawn up completely leaving no mess. We were very pleased with the job and the workers.

The entire experience with Drainworks was seamless from the moment I picked up the phone to call about our problem. The staff in the office and the onsite staff were very good at explaining the process, problem and solution. Jeremy Harris was on onsite assessor and also the technician who followed up to ensure all the work was done satisfactorily. I would recommend Drainworks without a doubt.
Paula in the Beach

Time to tackle a task I'd been putting off for too long and replace all of the tub and lav faucets in the house, one of them part of a bath enclosure remodel. Based on reviews here, I contacted Drainworks and Chris arrived precisely on time (!) the next day to assess the situation; he quickly completed one of the more urgent matters and we booked a date 2 weeks later for him to come back and complete the rest of the fixture swaps. He offered a lot of helpful suggestions on how to proceed with the reno, as I needed to work around him and vice versa. Both his manner and work were excellent and I would definitely contact Drainworks and Chris in future.

We've used DrainWorks for both large and small jobs in our home over the past 5 years. Chris did an amazing job with upgrading our pipes to copper, and most recently Mike came in and saved the day when our sink was clogged and everything we did ourselves couldn't solve the problem. Mike took the time to answer any questions we had and never made things feel rushed (a nice change from other contractors we've had in). Courteous and professional from the time you speak to the dispatcher on the phone to the time he left the job - frankly, these people are tops when it comes to customer service and quality of work done. We used to think that maybe we got lucky with getting great service when we had Chris come in to do the pipes and had requested him by name on subsequent jobs - but when we needed quick help with our sink we learned that the quality of service is certainly not limited there. Mike - thanks so much for taking care of our plumbing woes. We hope we don't need to use DrainWorks again, but of course if the need arises, you'll be getting a call!

By far one of the most professional and courteous service experience. From the moment the call was placed to Drainworks, I knew I was dealing with a customer centric organisation. Wiliam told me herething I needed to know, confirmed the time and follow-up to confirm. Thank you to Mike and Eric for a job well done from start to finish, at the price quoted. Do not hesitate, no one else will do my plumbing.

Our sewer pipe was clogged and after failing to clear it myself, I called Drainworks to snake it out with their full size equipment. Because they did this back in July and had warned me that it appears that my pipe may be broken; now in November, I decided to get them back. This time, after Mike snaked through, he was able to show me that the pipe was really broken. He was able to schedule a crew to dig down 10 feet in the front to replace that portion and to install new stack cleanouts. I saw that they did a good job even in the cold weather. The next day, Mike returned to do an inspection. His snake camera showed my pipes are in good shape from the back to the city sewers. At all times, everyone from Drainworks exhibited professional and understanding attitude and I would recommend them.

The guys who came were quick and friendly. We chatted about kids while he and his partner fixed the problem. They gave me a price break too, which helped. And probably most importantly the problem was fixed, quickly. I'd recommend them to other people. I liked that they gave me a quote over the phone, too, something another comapny wasn't willing to do when I phoned them.