DO NOT USE THIS COMPANY!! They are nothing that they claim to be except fast......fast to take your money. They are over-priced and do not stand behind their work. Sold me a toilet that never worked properly that I didn't need because the leak was caused from a pipe. When I tried to get a new and better toilet from them, all they did was argue. I ended up having to go to another company to replace the toilet. The plumber from the other company said he had heard a lot of complaints about Drain Rescue. He also said they had sold me a bad toilet. Don't believe what they wrote in their response. I haven't had any problems with the new toilet I got from a different company. Drain rescues never offered to fix the problem - they are just argumentative and defensive as you can see from their response. The reason I did not call sooner about the toilet they installed was because I was away. When I cam back we had to plunge the toilet every day. Don't miss the part when you read my review that I did not need a new toilet in the first place.
- Approximate cost of services:
- $1,310.00
- Company Response
Unfortunately no company can provide a life time free of charge installation, re-installation, service for a simple toilet that customer disliked after half a year of usage. On Aug 20, 2018 we received a request from customer to investigate a leak in the ceiling below the washroom. Within an hour our technician went to the customer to investigate the leak. We have not heard from the customer until two months later when customer called to request a technician because the toilet was clogged. Our technician went to the customer and unclogged the toilet. If the toilet was bad from the beginning (as per customer’s statement) it would have clogged sooner than few months after it was installed. Customer called us a few days after unclogging her toilet complaining that she does not like the new toilet and would like her old toilet back. It was impossible to get her old toilet back as it was already disposed.
Even though we disagree with customer that the toilet we installed was faulty, we tried to resolve this issue by offering to refund money for the toilet we installed and to install a new toilet (purchased by customer) free of charge – customer declined the offer.