Door Doctor Inc

It was Christmas Eve 2014. I pulled up onto our driveway and pressed the remote garage door opener. The door opened a few inches and closed. I repeated the action several times until the door refused to open. I entered from the house and into the garage. Tried the wall switch to open the garage door. The door exhibited the same symptoms. There was too much slack in the steel cables on both sides of the door. This was not normal. I released the power door opener's connection to the track and tried to manually lift the door. The door would not move. My spouse's car was now trapped inside the garage. I called 3 companies on Christmas day. The first one was closed until December 29. The second quoted me a price over the phone with the emergency holiday rates and said for that price I could also replace the door. The door was fine and didn't require replacement. He took my number and promised to call back to confirm my address. I waited for two hours and he never called back. The third company was Door Doctor Inc. who's answering service took my call. The lady was pleasant, quoted me an emergency holiday price and said she could have a technician at my house on Christmas day. I was not going to be home and scheduled an 8 am appointment for Boxing day. Mike arrived before 8 am. He was pleasant and knowledgeable. He was able to climb onto the frame of the garage door to get on the other side of my spouse's car to remove and reinstall that end of the horizontal bar carrying the 2 springs without touching the car. I was impressed! It was a 1 man show and I volunteered to help where it appeared he needed help. The replacement of the springs, re-installation of the core parts, new fasteners, and lubrication of the springs and moving parts of the door took 1 hour. My sincere thanks to Mike who was an outstanding representative of how all garage door technicians should conduct themselves. Thank you Mike and Door Doctor Inc. for rescuing us during the most significant holiday of the year. Door Doctor Inc. with Mike is highly recommended without reservation!