Peter J from Markham

On May 18, 2020 (Victoria Day), Calvin, the part owner of Poly Decoration Co. (aka Poly Fence) arrived on time for the estimate. A pleasant personality. He was the lowest of two estimates. Therefore, I recommended Calvin's quote to my two neighbours who had agreed to pay half the cost of the fence repairs. On May 30, 2020, the work commenced. Two of Calvin's employees were assigned to the project. I spent upwards of nine hours watching the work from inside my house. The work was progressing smoothly until it came to the last quick set concrete pour. Shockingly, one of the employees was throwing a few of my dirty landscape rocks and a couple of filthy broken fragments of my neighbours concrete slab into the sonotube as his colleague was emptying the third and last bag of concrete mix into the excavation. This was cutting corners in the worst way. You do not randomly throw rubble into a sonotube during the concrete pour where it will be buried and hidden forever. The cement paste will not bond with dirty rubble thereby seriously reducing the concrete strength. I envisioned the concrete to crack over time. I was watching a beautiful dream of a job turn into a nightmare. I texted Calvin who within 30 minutes arrived. It was almost 6 pm and the closest building supply store would be closing soon. He appeared to be genuinely upset and asked what I wanted to do. Bewildered as to why he would ask, I told him to remove the concrete before it sets and he will see the rubble. Calvin's employees immediately had to remove the fence panels, wood post and wet concrete containing the rubble. Calvin then asked me to inspect the emptied sonotube before repouring several new bags of concrete mix. I approved the excavation and Calvin's employees were allowed to continue. My neighbours were happy that I caught the employee in the wrong. Earlier, I was planning on tipping the employees upon completion. Of course, that never happened. Regardless of who the fence company is, a homeowner who may know a bit about fence construction should stay home and watch each step of the work. Hopefully, Calvin and his partner will terminate the employee and learn from this horrible incident. UPDATE (JUNE 4, 2020) On May 31, 2020, I removed the excess dirt around the sonotube detailed above and discovered the worker had buried a piece of the old concrete foundation (rubble) under the dirt. Below the rubble was approximately a 600mm deep void which was not proper frost protection to the new 10" in diameter poured sonotube. I texted Calvin with a photo of the rubble and advised of the lack of proper backfill. Within 45 minutes, his partner Leslie showed up, removed the rubble and backfilled with soil. The after sales customer service was fast and excellent. Therefore, my rating changes positively. I am confident that both Calvin and Leslie has learned from this mistake with the original terminated employees and have revised their procedures, because Calvin with whom I have communicated with the most is especially remorseful and has stated that changes have been made. This will ensure that future customers will hire Calvin with a better understanding that Poly Fence is a progressive company who stands behind their work.

Imperial was my forth estimate and was almost double the proposed cost of the others who would not provide proof of Fall Arrest training, insurance and WSIB coverages unless I agree to allowing them to work on my shingles. Imperial was upfront and honest with their estimate. I work in the construction industry and was happy with Imperial's estimate. The workers arrived on time, covered the areas of the property with tarp, had approximately 5 to 6 workers on site who worked efficiently under a capable crew leader. Rain was scheduled for around 4 pm that day, but the crew completed the job well before that. I tipped the last worker to leave my property and asked him to share it with his colleagues. The service after the work was completed was performed by the owner, Stephan who arrived to remove a couple of plastic shingle strips which were exposed. I have recommended Imperial to people who were looking for a reputable roofer and will continue to recommend Imperial for as long as I am around.

It was Christmas Eve 2014. I pulled up onto our driveway and pressed the remote garage door opener. The door opened a few inches and closed. I repeated the action several times until the door refused to open. I entered from the house and into the garage. Tried the wall switch to open the garage door. The door exhibited the same symptoms. There was too much slack in the steel cables on both sides of the door. This was not normal. I released the power door opener's connection to the track and tried to manually lift the door. The door would not move. My spouse's car was now trapped inside the garage. I called 3 companies on Christmas day. The first one was closed until December 29. The second quoted me a price over the phone with the emergency holiday rates and said for that price I could also replace the door. The door was fine and didn't require replacement. He took my number and promised to call back to confirm my address. I waited for two hours and he never called back. The third company was Door Doctor Inc. who's answering service took my call. The lady was pleasant, quoted me an emergency holiday price and said she could have a technician at my house on Christmas day. I was not going to be home and scheduled an 8 am appointment for Boxing day. Mike arrived before 8 am. He was pleasant and knowledgeable. He was able to climb onto the frame of the garage door to get on the other side of my spouse's car to remove and reinstall that end of the horizontal bar carrying the 2 springs without touching the car. I was impressed! It was a 1 man show and I volunteered to help where it appeared he needed help. The replacement of the springs, re-installation of the core parts, new fasteners, and lubrication of the springs and moving parts of the door took 1 hour. My sincere thanks to Mike who was an outstanding representative of how all garage door technicians should conduct themselves. Thank you Mike and Door Doctor Inc. for rescuing us during the most significant holiday of the year. Door Doctor Inc. with Mike is highly recommended without reservation!