Broken garage door; we felt it was the one cable coming off the spool as it was wrapping incorrectly. Called to get a quote and explained issue - was told min 1.5hrs for labour plus parts. Labour for 1.5hrs is $135 plus tax. It turned out to be the spring - so that got replaced. Company then claims its a flat fee service to change a spring - despite taking less than an hr to repair the bill comes to about $350 yet company won't break down labour and part pricing. So basically this company is claiming springs cost about $180 - I doubt it.
Company needs to be more transparent and not price gauge its customers. Would never recommend Dodds - they can't justify their price and the phone person seems to not care. They get a one since the tech did get the door working. He did his job - but company is another story; I wonder if others have been charged this fee to replace a spring.
- Approximate cost of services:
- $350.00
- Company Response
We are very sorry you feel this way. We have gone back and listened to the call recording. Your request was explicitly for a cable repair which was quoted. On arrival, we discovered it was in fact your spring. It was clearly noted on the call that the price is subject to what the issue is. You were charged exactly what our standard rate for spring repair is - it is likely at the average of the industry. As your father mentioned on our call, you were very happy with the work. We are sorry you feel misled but the work done was exactly what you needed and consistent with our quoted price. Please stay safe and take care.