I needed a new garage door and opener. Of all the places I looked into, I decided to go with Dodds. The salesperson I had was decent, but dropped the ball many times from prior to the purchase to just after the purchase. I had to contact the company a few times in the interim. I ended up ordering the door I wanted and was told 4-6 weeks. When I ended up contacting the company to find out approximately when the installation would occur, I was told that the door hadn't even begun being built. I was told that the 3rd party company had not received adequate information from Dodd's. That 3rd party company ended up on Christmas holiday shut down. So when my door should have been installed probably mid December, it wasn't actually installed until the end of January. I was told that they would "do something for me" and well I got a whopping $175 off of the capping for the door and that was it. For an over $10000.00 purchase and for such a delay I was shocked. Now, I have other doors I wanted replaced at a later date, but I won't ever use this company again. I even had asked about French doors for my patio and the salesperson said that a particular person would be in touch with me. Well that never occurred. And when I contacted the company about that, I was told...they don't do those kinds of doors. I'm like what??? So as much as I like the door that I ordered and the two installers that came to my home...for that reason alone is why I give 2 stars.
- Approximate cost of services:
- $10,000.00
- Company Response
Hi Michelle. We are very sorry about your experience. We tried to rush the delivery of your door as quickly as possible. As you mentioned we were met with unfortunate timing re holiday shut down at our supplier. We came as soon as the product arrived. We are so glad you like your doors and your installation experience. We will work hard to understand why the delay happened with our supplier so this doesn't happen again. Thank you and sorry again.