We had our garage door changed months ago but just getting around to writing. Our door is very nice and we like it a lot. The problem was with the non transparent way of selling the capping around the door. It really completes the look. There was no discussion about the additional cost of capping. The words used were this price includes everything. After the capping guys came around the next week I saw and additional charge on my Visa. The guys doing the capping would not come until I called to pay the balance of the door after install. I thought this was odd since the job wasn't completed. Since Dodds had my Visa number they charged me for capping after completion. What a dirty little trick. The sales person (Mike) did not fully disclose the price of the capping but wrote it separately on the invoice and called it all included in the door price. Well done Dodds! I'm not going to use you again.
- Approximate cost of services:
- $3,000.00
- Company Response
We are very sorry that you feel misled and would never want you to feel that way. Honesty is very important to us. Capping is a separate part of the garage door installation. We used very specialized Labour so that you can be totally satisfied with your installation. Please accept our apology for any misunderstanding and we are happy that you are happy with the work.