Enercare Home Services

Do not buy Enercare's Plumbing and Drain Protection Plan. It is a bogus plan that is worthless and misrepresented. You will not get the service you think you are purchasing. An Enercare salesperson sold me a Plumbing and Drain Protection Plan over the phone and stated that it covered parts and labour for plumbing and drain problems. I specifically asked if it covered faucets and was told yes, it covered parts and labour, but if the faucet was not repairable, then I would be responsible for purchasing a new faucet, but they would install it. The first time I tried to use the plan for a leaking tap, they wanted to charge me for the part, the labour, and the time it would take for the repair person to drive to Home Depot and purchase the part and return. I lodged a complaint and they agreed to pull the original sales conversation. I requested a copy of the full conversation at that time. They since made their decision that the plan wasn't misrepresented and I'm still waiting 2 months later for a copy of the original conversation. Do not buy this plan, it is bogus and worthless. They refused to cancel the plan, refused to refund my money, refused to do the repairs and have not sent me the conversation so I can prove that I was misinformed on what I was purchasing.