Water Filtration & Purification review in
Richmond Hill
Cancelling hot water heater is a horrible thing with Direct Energy.
it’s maybe easy to install, rent the hot water tank with Direct Energy, but cancelling is horrible for my experience.
Billing Agent told: it needs 2~3 billing cycle at the time receive your email or fax after you obtained the paper for tank got returned. Then, credit you back. Means you have to continue to pay them even not use the rental tank anymore.
Customer service agent did not mention this to me even after I notify them I returned the tank to drop off location, drop off location stuff did not tell me about this. I have to look at my bill found out get continue charged, call billing agent got to know this.
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
Was this review helpful?