An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I was most impressed with the notice I got from Direct Energy advising me that I needed to book my maintenance appointment. As soon as I requested the service, I was given a time slot and date and your guy was there on time. He called to ensure I was ready for him and throughout the experience, he was very friendly and most knowledgeable. He explained things to me about the system and think I should check every year, Nobody has ever told me these things so now I have some idea of making sure I look after our investment. I wish I could remember the technicians name as he was just great and should be commended for his customer service... I was truly impressed. Thanks!
- Approximate cost of services:
- $0.00