Decorium

Good Quality products, but their prices are too high. You can buy the same items for cheaper at other furniture stores (e.g. Brooklyn furniture). We also had to wait a very long time to receive the item, and our many attempts to contact the sales person to ask why why we haven't received our items yet, were totally ignored.
I would recommend to go there to look, but if you find something that you like, you can probably get cheaper elsewhere.

I would not recommend this place to anyone. I am very upset and not happy with the level of professionalism this company provided me with from booking delivery to after delivery and service of the furiture and especially the way I was spoken to by upper management.

We ordered a dining room set in May 2007. We wanted to leave just a deposit however, we were told by the salesperson to pay the entire amount...big mistake. Within the week, we had some qualms over the $5000 ticket price for the furniture so we called to cancel the order on just the chairs-not a custom order- having purchased the table from the clearance floor.The salseperson we dealt with returned our phone call and after weighing our two options- one to shop within a year using a credit for the amount or second, to forfeit a large percentage of our money we felt forced to continue on with the purchase. Guess what, we haven't seen any furniture yet and it's now September- seems our furniture is stuck somewhere in U.S customs...unbelievable....I don't know what to think!!! I just know that I won't shop or recommend this store to anyone.

My fiancee and myself had some of the best furniture buying experiences I can remeber in our 6 1/2 years together at decorium. I am surprised to hear such negative feedback on the sales staff. I will admit that when we walked in for the first time 3 or 4 sales people swooped in on us before we had even reached the greeters desk, but a simple "Thanks, we are just looking and we'll call you if we need help" had them all back off. We were lucky in coming to the store while the buy 1 get the 2nd for half price sale was on. But the regular price on most items were reasonable for a better quality furniture store in the Toronto area. Not cheap, but not expensive (like in Yorkdale) either. If you are looking for cheap, go to Kennedy Road in Scarborough south of Ellesmere), these guys have relatively fair prices for good quality pieces. You must be willing to pay for what you get, no killers deals are to be found here unless it is in the clearance section downstairs. I must say Jonnah was a life (and possibly wedding) saver when it came to helping us decide on the sofas and Alla was able to offer a very good compromise on the coffee and end tables when we were pretty much dead-locked on that decision for almost half an hour. All-in-all, I would have to say my experience was wonderful from start to finish and that was over 4 trips and 3 purchases. Delivery was to be the end of Septemeber, but I received 3 of my 4 items ordered just over a week later as a partial shipment .

Terrible ! is an understatement. We went into this store to look for a dining set. When we inquired about different fabrics for the chairs, the sales person was not at all helpful. She handed us a few samples and then vanished. Came back for a minute and vanished again. We ordered the chairs and went to the cash counter to pay. We had the terrible experience of hearing the manager scolding one of the subordinates in front of us! Imagine that - - in front of customers. The story goes on ....bad delivery, mistakes with the order and finally delivery 5 weeks late. Missed having the chairs in for a birthday party that it was planned for. Hassels, hassels and guess what - they are more expensive on the same product than everywhere else we checked. Stay away!

You will have read several complaints about the lack of customer service at this site. Its all true! They don't return calls promptly..if at all. They promise delivery dates that come and go and then if you are fortunate enough to get someone other than voice mail when you call to enquire...you'll end up getting lip service with an attitude. I finally got what I purchased (6 weeks late) with an incredible amount of aggravation. Shopping is suppose to be an enjoyable experience. Decorium takes the joy right out it. Although, they do have lovely furniture, the overall experience suggests that its not worth the frustration to deal with them. There are many other upscale stores in the GTA. I'll be going to them before I ever step foot in that place again. They are completely disorganized, and give you attitude as well. Just say NO! Don't go there.

Richmond Hill, Ontario

No question you're paying at the higher end of the spectrum, but the bedroom suite came in within the time frame they suggested and my desk came in 3 weeks earlier than indicated. Movers were extremely careful and courteous within a very confined space up the staircase. I was expecting them to cause a bit of damage actually - pleasantly surprised.

Nice selection of modern high end furniture. Lots of knowledgeable sales staff. I DEALT WITH Shashana, she was very helpful in suggesting the right typ e of sofa and the she promised to put together a floor palnonhow to arrang the furniture in my home. The prices are a little higher then some sother furniture stores, but some times you can be lucky and get a buy one and get the other at half price. The furniture does take a least 10 weeks and they dont sell floor models.

Nice Furniture...but be prepared to lose a few years of your life in aggravations, excuses and simply poorly organized business. We purchased several pieces in Augusts 2006. I won't even bother getting into the aggressive sales force there. It's already been talked about in other posts.

We were told there would be a mid October delivery. It's 3rd week into October. No calls from Decorium. We call and we learn that one of the products is still delayed and won't arrive till 1st-2nd week of November.
2nd week of November. We call again. Furniture has arrived and will be delivered. On day before delivery we get a confirmation call and are told that "unfortunately" one of our pieces is not in. I cancel the shipment. I don't want to schedule another day off work to receive.

4th week of November, we (notice the WE part?) call yet again. I'm on hold at the status department. It's in. Once again the day before delivery they confirm shipment time only to tell me once again, that once of the pieces is not in. I am shivering with anger at this point. I speak to the Manager (original Manager no longer there...surprise surprise). She tells puts me on hold for 30 minutes to look into things. It was received but not updated in there inventory systems. The shipment is scheduled for the morning. I schedule take a day off. Morning of. The driver shows up first thing. As soon as I open the door, he starts by saying "I'm sorry but there is a chair missing...."
STAY AWAY

Where do I begin...In the middle of August I went in to Decorium with my fiancé to purchase a sofa. Immediately after entering the store we were attacked by the sales representative she would not leave us alone for 10 seconds. We explained to her that we just moved into a condo and needed to purchase furniture that was already in stock. She showed us a matching sofa and chaise that we absolutely fell in love with, however it was NOT in stock and was suppose to be delivered (what she said) "in 2-3 weeks end of September the latest, I guarantee it!" Well, Mid Sept. comes along and I call Decorium to arrange delivery to my surprise I find out the sofa "should" be arriving shortly, but the chaise wont be in until November. Very upset I asked to speak to a manager, well obviously the manager was "at lunch" so I left my name and number and waited...but never got a phone call back. Well, it is now three weeks later and I give Decorium another call, I leave a message since no one ever picks up the phone there NO ONE CALLS ME BACK!!! So today I decided enough was enough and I called a sales manager (very rude women) to tell her I want to cancel my order...she tells me THERE ARE NO CANCELATIONS!!! I ordered something that NEVER arrived, with a company that NEVER returns my calls and I'm suppose to sit back and wait until they feel like servicing me. That's the attitude there very quick to make sale but don’t hold your breath if you want any type of customer service!!!