Cozy World Inc.

Boris & crew at Cozy World were great. They did a great job, very professional, careful, polite, took away all garbage & debris.
I'm very happy we went with CozyWorld & would highly recommend CozyWorld.

Everything done to perfection. Installators were nice, worked clean, didn't leave dust or mess. Came on time as scheduled. Boris Sherman, the owner, is very professional and knowledgable person, pleasure to deal with.

Called Cozy world for quote was there the next day
Great price very knowlegable about their products, answered all my questions. Installation went as promised.
There were some operational issues with the furnace shortly after installation, which were handled in a very professional manner,
with exceptional customer service from Boris the owner & Fred the installer.

How refreshing it is to get a great price AND great service!?!

Before finding Boris I had another company come in to quote on a new furnace/AC for my house. They recommended Goodman, and gave me what I thought was a fair price. I was a little reluctant to go with Goodman, so I did some internet research. During that search I found the Cozyworld website, and noticed the combined prices were $1200 less for the exact same equipment! Too good to be true?

Skeptically, I called Cozyworld to see what the hidden costs were. After finally reaching Boris (he is a little tough to get on the phone at first), I had him come in to quote on my job. I was extremely impressed with his professionalism and knowledge. He offered some great suggestions that the other companies didn't. More amazingly his quote was just what was posted on his website.

Well, today was the install, and I have to say that I am now even more impressed. His team did everything right, and in fact came up with some even better suggestions than Boris to make the install as clean and unobtrusive as possible!

I couldn't be more pleased with Cozyworld.

When we bought our new house, we knew we'd want to replace the very old furnace as soon as possible. We got quotes for a few different companies and felt the most confident going with Cozy World. Boris took a careful look at our house and found a solution to a difficulty that other companies hadn't seen. He also explained in detail everything that would be needed for the job. When it came time for installation, everything went smoothly. The workers were conscientious about the floors going in and out of the house, consulted with us when there was more than one option for setting something up, and completed the job within the estimated time frame and cost. That was a few weeks ago, and the furnace has been running perfectly with no problems ever since!

Had an 20 year old mid-efficiency furnace which worked well in the 70 year old house we bought in 2008, but we had horrendous gas bills, $2400 last year, so got told about the rebates as well recommend from friends for Boris from Cozyworld. Tried a few other estimates, but Cozy had best price, with a Goodman furnace, but also the best warranty with 10 year parts and labor. Were recommended a 2 stage 45,000 BTU, Boris explained this was sufficient, 95% eff. furnace with brushless DC motor. The installation went very smoothly, the guys professional and courteous. Boris was very helpful and easy to deal with overall. Haven't got our new gas bill yet, but so far noticeably quieter than the old one. Thanx Cozyworld!

I had a chimney lining problem with a mid-efficiency furnace that was condensing in the liner
on cold days. With mid-efficiency furnaces no longer in the picture, and spending $ on a new liner
seeming crazy, I had Boris come and look at the situation. He suggested a Goodman high-efficiency furnace with a new programmable thermostat. The install went great, and the furnace is nice and quiet. On the plus side, Boris said that for the size of my house, and the fact that one wall is shared (semi-detached), I didn't need as large a furnace as my mid-efficiency: 45,000 BTU versus 80,000 BTU. It's nice dealing with someone who actually knows about heating, and older houses, and doesn't try to sell a larger product than is needed. I would highly recommend Boris and his team!

Project: replace original 22-yr. old high-efficiency furnace with Goodman 70,000 BTU model. Original furnace had a rusting heat exchanger and the blower sounded like two drunk hampsters playing symbals on their exercise wheel.

Project started at 10:00 a.m. and finished at approx. 4:00 p.m. Everything went well...the guys did a nice thorough installation...Kam was very good at explaining the humidifier maintenance as well as showing the internals of the Goodman furnace...a very nicely built unit. For someone like myself working in a technical job, a picture of the internals would almost sell me on the unit.

The furnace is so quiet to me it seems like the blower in it isn't even running. A very nice change to the old beast we had before. The house definitely feels warmer - we can probably reduce the temp. by 1-2 degrees. Also, Kam had mentioned that the original furnace/plenum for outbound air had (4) holes in the side with varying sizes smaller/larger than a $2 coin, which explained why the house wasn't heated very well and furnace room so warm. In addition, he commented how dirty the bottom of the old furnace was, even though we had yearly maintenance from another company who had the higher price (by $1600) for installation of the same new furnace and humidifier.

Q: Why is the other company charging $125 annual maintenance and
didn't find the holes or clean the original furnace properly?

A: They are more concerned about a steady revenue stream with their
maintenance program, which was ineffective.

Kam was also quite helpful at explaining the need to keep the furnace room free of dust around the furnace base as well as the hot water heater sensor at the base of the hot water tank.

These are many things the home owner should know, which doesn't seem to be common knowledge among anyone I've spoken with prior to dealing with your company. Great service and prompt follow-up the next day for the OPA rebate.

Unlike other furnace installers, of which I called 4, Boris gave me a firm quote, which also happened to be the best. He did not give me a low number with possible additions on the side like other places. He told me exactly what I needed, including extra lengths of pipe based on where the venting would have to be, and figured out the full cost and that is exactly down to the penny what I paid. There were no surprises on the price anywhere in the process.
I don't usually look for only the best (read lowest) price, especially when there is a big difference between the quotes, but Boris was so thorough and knowledgeable that the others did not measure up. Add to that the great website (www.cozyworld.ca) and it was a no brainer to choose Boris and Cozy World.
Kam and his group showed up for the installation on time, and completed the job in 1 day as promised. As others have mentioned, they left the house as clean as when they arrived, and were nothing but professional during the entire installation process. They obviously take pride in their work and it shows. They were friendly, workmanlike and tidy.
Boris and his team are professional, polite and friendly. What more could you ask for? In an age where home services usually leave much to be desired (shoddy work, no caring, no pride of workmanship, never showing up on time etc) Cozy World was an absolute treat to deal with from start to finish. I wish Boris was in the home reno business too - he'd get all my work.

I did not like how they initially set up the slab base for the air conditioner as it looked unfinished. We discussed it, and they returned to fix it. No hassle. Their installation of the furnace gave us a neater appearance than other installers were suggesting. All work done on time and the site was cleaned up afterward.