Greg in Davisville Village-Toronto

Our house had developed problems with old Velux skylights - condensation in the bathrooms and leaks over the stairs, causing stains on drywall and drips on the floor. The skylights were roof-mount original Velux interior wood frame that opened (we never opened them) and were installed during the construction of the home in 1986 - we purchased our home in 2008. We knew we wanted to replace with the same manufacturer, due to the quality of the product. The task at hand was to find a good installation company. Through internet searches and Home Stars, we concluded Skylights Unlimited was the company to use. Denis came to our home, we discussed/agreed on the requirements for fixed curb-mount installation, and the rest went through like clock-work. The crew worked very hard to finish in one day ahead of a March snow storm the folowing day - finishing after 7:00 p.m. (they started just after 9:00 a.m.). Clean-up was thorough. Thanks to Andre, Jeff, and the rest of the crew for a great installation and to Denis and his staff for a professional process from start to finish.

Project: replace original 22-yr. old high-efficiency furnace with Goodman 70,000 BTU model. Original furnace had a rusting heat exchanger and the blower sounded like two drunk hampsters playing symbals on their exercise wheel. Project started at 10:00 a.m. and finished at approx. 4:00 p.m. Everything went well...the guys did a nice thorough installation...Kam was very good at explaining the humidifier maintenance as well as showing the internals of the Goodman furnace...a very nicely built unit. For someone like myself working in a technical job, a picture of the internals would almost sell me on the unit. The furnace is so quiet to me it seems like the blower in it isn't even running. A very nice change to the old beast we had before. The house definitely feels warmer - we can probably reduce the temp. by 1-2 degrees. Also, Kam had mentioned that the original furnace/plenum for outbound air had (4) holes in the side with varying sizes smaller/larger than a $2 coin, which explained why the house wasn't heated very well and furnace room so warm. In addition, he commented how dirty the bottom of the old furnace was, even though we had yearly maintenance from another company who had the higher price (by $1600) for installation of the same new furnace and humidifier. Q: Why is the other company charging $125 annual maintenance and didn't find the holes or clean the original furnace properly? A: They are more concerned about a steady revenue stream with their maintenance program, which was ineffective. Kam was also quite helpful at explaining the need to keep the furnace room free of dust around the furnace base as well as the hot water heater sensor at the base of the hot water tank. These are many things the home owner should know, which doesn't seem to be common knowledge among anyone I've spoken with prior to dealing with your company. Great service and prompt follow-up the next day for the OPA rebate.