Cozy World Inc.

I just had a great experience with Cozy World this week. Last week I had the technician from Enercare visit to do the pre-winter maintainace on my furnace. He found that our heating coil had cracks in it and was considered unsafe. As a result, he "red tagged" our furnace and shut off the gas to the furnace. He advised me that due to the condition of the furnace and the fact that the cracks were a safety issue, he was obligated to shut it down. I asked if he could get someone to give me a quote to replace the furnace. I also decided to replace the AC as well as it was also hitting the 15 year mark. He managed to get a sales technician to come to the house within half an hour to give me a quote. The gentleman that arrived was very nice, and knowledgeable, but I thought the price he quoted me was on the high side. His base option price was $9,950 plus tax. He was going to install Carrier equipment which I understand is considered reliable. In fairness, he did toss in some other incentives. $300 in Mastercard gift cards as well as taking care of the cost of an energy audit to qualify for some rebates. He said to get the deal he was offering, I would have to sign on the spot, but that I was entitled to a cooling off period and could still cancel if I chose too. I told him that I would be getting a quote from another HVAC company and would let him know my decision. The other company was Cozy World. I had used Cozy World previously for a service call when a circuit board in our furnace shorted out and left us with out AC in the summer. Fahred came to do the call and when a month later, the same thing happened, he was there again to service and repair the system again. no charge. For the furnace and AC replacement I called Cozy World on the Thursday and met with the owner Boris on the Friday. Boris checked out our furnace room, looked at my old equipment and saw there might be a bit of a challenge doing the installation requiring a piece of our ceiling been cut out, but said that there may be away to avoid having to do that. Boris was going to use Lennox equipment which is considered very good. His price for both units installed was $8.100 plus tax. I called Enercare and cancelled their installation and booked with Boris. Cam and Vallee the Cozy World installers came early in the afternoon on the Monday. It took about 7 hours from start to finish. When they left, my furnace room was cleaner than when they arrived. They managed to install and vent the furnace with out having to cut in to my ceiling which was a huge plus. Everytime I checked in with Cam to see how things were going, his answer was always the same, "Great." It was refreshing to not hear a contractor complaining about the job he was doing! The work they did was great, there installation was very clean and I didn't have to clean up after them once they were gone. Boris also activated my warranty for me and has applied on my behalf for any available rebates. All in all a GREAT experience. I would highly recommend Cozy World to anyone!!!