The original Lennox furnace and AC in my house were over 25 years old but were still working. With ever increasing hydro and gas rates, I needed to change to today's high-efficiency units, and found Cozy World, a premier Lennox dealer in my local community.
Farhad (aka Fred) provided us with various combinations of furnace/ac models that are suitable for the size of my house, and he took time to explain cost/benefit tradeoffs.
Farhad sent us a professional estimate shortly after we decided on the equipment models. It listed complete model identifications of equipment to be supplied, and more
importantly, the ARI Reference Number corresponding to the selected equipment. This number defines the attainable cooling efficiency of the AC.
On installation day, Kam and his assistant arrived on time and proceeded to efficiently dismantle the old equipment and put the new ones in place. Kam is a very experienced HVAC
technician. His work is clean and precise. In addition to knowing what they are doing, this team is friendly and courteous.
I'd like to add that Farhad is a man of his words. There was a discrepancy with the AC unit between what was shipped from Lennox and what we had discussed and agreed upon. Farhad offered to make it right and even drove way outside of GTA to get the replacement unit for installation on the same day.
In short, Cozy World has delivered exemplary customer service on this job. I will have no hesitation to recommend them to my friends.
- Approximate cost of services:
- $7,500.00
- Company Response
Hi
Thank you somuch for all your kind words . once in awhile we have to deal with stuff like this like in your case I had to drive to Waterloo to pick up your AC unit , whats important that you are happy with everything now . happy holidays