This is the third time we've called upon Cozy World for our heating and cooling needs. Previously we've had them install a Honeywell humidifier on our Goodman furnace (which was actually installed by them for the previous owners of our home) and during our first summer in our place we had them install a central air conditioner which the previous owner had opted not to purchase.
This air conditioner worked great for about two summers but by the end of last summer it started misbehaving - tripping the circuit breaker occasionally and not cooling properly. This summer it gave up altogether. After a thorough and detailed diagnosis, Fred the field technician reported sadly the news that the compressor had failed - apparently a design flaw on that model but would be replaced in warranty.
The warranty work was done promptly and around our live/work schedule but the result was less than satisfactory - not the work mind you - the replacement part also failed within a day or two of replacement through no fault of the installer as these were warranty approved parts provided by the manufacturer and were installed in accordance with their replacement procedure.
Reporting the failure of the replacement part to the owner of Cozy World, Boris & Fred generously arranged to replace the entire condenser unit with a new system for a fraction of the cost as I had already spent a considerable amount on the labour for the previous units repair.
Again, this unit was installed in a timely fashion with no trace of installation left behind. All manuals and warranty were left for me and the unit was electronically registered with the manufacturer for warranty service the same day it was installed - I received the e-mail confirmation directly from the manufacturer the very same day.
We are very happy with the performance of the new cooling system.
Final thoughts:
Cozy World's prices are excellent but more importantly their customer service is unsurpassed - they honestly care about their customers experience and satisfaction and will go to great lengths to ensure a positive outcome. We will continue to use their services and recommend them to our friends and family.
- Approximate cost of services:
- $1,000.00