Since I bought a furnace from Cozyworld some two years ago, Boris has promptly returned all of my calls and provided sensible, sage advice regarding every aspect of our HVAC system. Instead of taking every opportunity to try and ring in another sale, Boris has offered advice on how to fix or service our system on our own at no cost. For example, late last week I called Boris and explained that our thermostat was not communicating with our furnace. Boris asked me to go downstairs, look into the small round plastic window on the front side of the furnace and read back the LED error code that was on the circuit board. The code read: E5. Boris then explained that the fuse needed to be replaced and that only Canadian Tire had the fuse. He gave explicit, step by step instruction on how to SAFELY replace the fuse and voila, it worked instantly. Boris could have charged us and we would have happily paid. One last example, late this summer I called Boris about potentially replacing our air conditioner, he said, "why do you want to buy one now? Summer is over. Save your money and I'll give you a great deal in the Spring." He was right. Whenever I've called, Boris has been there. Thank you Boris and thank you Cozyworld. I would give this company 12 out of 10. Incredible.
- Approximate cost of services:
- $1.00