AC leak not fixed Correctly started leaking again.
Hired this company just before winter to fix AC leak, their tech came did some "Maintenance" work literally in 10-15 mins. after winter was done i started AC in summer water started accumulating in furnace room i did'nt notice water in furnace room for a couple of months, when i did i messaged Cozy World to come take a look and to fix it properly this time, they outright rejected my request and asked to do it "myself"
Very disappointed in their customer service and their ability to stand behind their work. I would not recommend them.
Reply: It's surprising to see your company is still here looking at how rude and unprofessional you are to your customers, let alone how unprofessionally you do your work.
The house is occupied by senior citizens, and seems like you are suggesting they go down to furnace room every day to assure your work was top notch? nobody has time, maybe your company has that much of free time eh?
You didn't explain anything, heck you didn't even know what you fixed in the house until I told and explained it to you! its laughable & your professional advice was that I pay to fix leaks every year? or do it myself.
If I knew what I know now I wouldn't even have allowed your company to do it for free let alone pay for this 10 min service. I feel sorry for anyone who has to deal with you & your company.
- Approximate cost of services:
- $200.00
- Company Response
Aamir,
The last time we were in your house in Sept, 2022. That is a year ago, save a couple of weeks. Even assuming the leak is at the same place, as you are claiming, the same condensate lines are used by the the AC, the furnace and the humidifier. Each of them needs service once a year. And you don't want to do one service call to take care of all three?
You didn't see water in the furnace room for a couple of month? You might need to get yourself checked.
I explained it all to you. Just because we were once in your house, we don't owe you aamir free service forever. Aamir, dealing with freeloaders like yourself aamir is an unfortunate part of our business. We can't afford to budge to every freeloader, every free rider like yourself Aamir.
Added. You started as AAmir. Now you are Private User. Whatever. First you were living in the house. Now it is helples seniors. Whatever