The company is a middle man when ordering glass products and they don't stand on the customer's side when the glass comes with errors - major errors! Ted, the owner is plain rude and disrespectful. When I wanted my glass to be given to me error less or my money back (after 7weeks of trying to get the glass right), he told me he would not do anything for me, he would not send the glass back to the manufacturer to be redone again, and he refused to give me my mony back. He said "go home and complain to the better busines biuro, because I am done with you!" that is a direct quote!
- Approximate cost of services:
- $350.00
- Company Response
This was an unfortunate incident, other trades involved, there are 3 sides to every story, this business is 50 years old, with only one serious complaint, that should speak for itself, all glass companies are middle men, in most cases we stock the material and cut to customers needs